Boyer Refrigeration Heating & Air Conditioning INC.

I had a great experience with Boyer. When it became time for us to replace our furnace and central ac unit I had gotten estimates from several local companies but we chose boyer because they had competative pricing and finance options. Everyone I dealt with was very professional, answered all of my questions and when it was the day to install they were on time and to make it even better they finished the job in just 1 day!

Always a friendly, courteous person answering the phone and service is always polite, professional and prompt. Technicians explain their findings and recommendations and answer any questions. I highly recommend this company.

Stay away from these unscrupulous price gougers. They charged me nearly $500 to install a $65 electric baseboard thermostat. Just the thermostat. It was a 30 minute job. Their customer service was horrendous. I will never use them again, and I wouldn't recommend them to anyone. I was robbed by them. Hopefully, this review will keep this from happening to others.

Setting up the appointment was quick and easy. Technician called beforehand and was courteous, arrived on time and performed the service quickly. I've used Boyer HVAC many times in the past and have always had good experiences with them and will continue using them. Highly recommend their HVAC service.

I had Boyer’s 21 years ago install a Trane AC and it was still in great condition.I needed a newer one with a Heat Pump. They installed in 1day. Great Team Work and I would definitely recommend them. Great Job Boyer Refigeration !

Awful, awful, AWFUL customer service! I’ve never been so put off by a company so much with their lack of customer service. We had our central air installed by Boyer a year ago. They said it would take them 3-4 days to get everything installed. Ended up taking 7. We went with them because they were the most reasonably priced. From what we went through the past year I would much rather pay an extra $5000 to have a company who actually cares about their customers. They were originally supposed to run 2 ducts down to our basement and only ran 1 so we were having temperature issues. They kept telling us that if it is 2 degrees off and it wasn’t a big deal, but it was actually 6 degrees off. They just didn’t want to come out to fix it. It took them 6 months to actually come back to the house to fix it because they kept giving me the run-around. Not to mention they can’t call you to give you an update about where they are with things. You always have to call them to get anything done or else it is put on the back burner. There is absolutely no communication between Scott Boyer, Pam (scheduler), and the technician. I kept getting the run around because they all didn’t know what each other were doing! I feel bad for the technician’s because every one of them have been nice, but the company has no idea what they are doing so it frustrates the technician. You can see it all over their face when they come to your home.
Most recently, we had a water leak from the air return in our bedroom that we thought was coming from the heat pump in the attic. We called the Boyer emergency number and the technician was very nice and walked my husband through what to check for. We ended up having to turn off the unit to let the coil unfreeze and was told someone would call us in the morning. Someone didn’t call us in the morning (shocker!-sarcasm) so my husband called the office and he was told a technician would be at the house late morning/early afternoon, which was fine because I know they are busy and trying to fit us in. Well 3:30pm came and no call so my husband called the office and was told we’re next on the list. I came home at 6pm still no one showed up and no call. Mind you we have a 4 month old with breathing issues and 2 large dogs and the house temperature was at 85 degrees at this point. My husband called the emergency line because now they were closed and haven’t heard from anyone. The woman who answered was shocked that no one has shown up at this point and reassured us someone was coming. Nobody came. We needed our AC fixed that night. So we decided to call Knisely. Sam the wonderful technician came to our house about an hour later from Bedford and had us up and running about an hour later after that. I was able to put my 4 month old to sleep comfortably. I may have had to pay the emergency fee to have them come out but it was worth it not having to pay Boyer to try and fix our AC which may have resulted in more issues. I’m done with Boyer. They will no longer be getting my business or my referrals. I didn't want to give any "stars" but I was required to leave at least one.

The gentleman was very good and professional. He performed his job and it was done top notch. I highly recommend this company. I have been with them for many years and the service has always been top notch.

Amanda in the office didn't listen to what I was trying to convey when I told her I needed my furnace reinstalled, the flue pipe rain cap replaced, and annual service done on my oil furnace for my home. They scheduled me for a Monday when I was off and cancelled my appointment without notifying me because there were other "no heat" jobs that needed to be rolled on. Nevermind the fact that my furnace wasn't currently installed because it needed removed for a homeowner's claim. She had quoted me time and materials for the job over the phone. Which I expect could be done in an hour. After going down and speaking with her in office she admitted she must not have listened to a word I said and that if I couldn't take time off work I'd have to wait another week to get the furnace installed. Also, it would be 3-4 hours work minimum at $96 per hour to have the furnace installed. I will NEVER work with this company or recommend them to anyone I know. I'll actively warn people not to work with this company. They had also sent a tech out to disconnect my A/C unit a few weeks prior and he was extremely unhelpful when I was asking questions about the way the system worked. Customers BEWARE!

Called at 10:00am for a furnace that constantly needed to be reset and the problem was fixed by 1:00pm the same day. The staff that answered the phone (Pam) and technician (Ben) were awesome. We purchased the maintenance agreement and it is well worth it. I would highly recommend Boyer Refrigeration & Heating! Thanks again!

Boyer did a great job. Joe was very friendly and
curtious. He explained what was wrong and showed what he fixed. We've used boyer before and will use them again when needed.