Eli was punctual and very professional. He solved my concern very quickly. I highly recommend Ace Air. Thanks so much.
Something must have changed since the outstanding service I received 2 years ago so I'm forced to change my review. I was out of town, 350 miles away. My A/C stopped blowing cold so my wife called me. Based on my previous experience I sent her the number to Ace Air thinking that my family would be promptly taken care of. To my surprise and much to my dissatisfaction and disappointment, my wife was told that since we aren't a customer your company wouldn't be able to help her. She gave you my name and our address to no avail. If this is the way you treat repeat customers, I suspect that you won't have many new customers. She called a neighbor who recommended another service who we've never used. They were out with 2 hours and resolved the issue. Thank you Ace Air for pointing us in the direction of an HVAC company that cares about their customers.
Shane was the tech and he was awesome. He worked very quickly and found the problem and ordered the part needed. Very nice young man. Will call them from here on out.
I had Ace Air install a split system setup in the second story of my home. They managed to get everything in a tiny attic, through the smallest access hole, while still keeping the system accessible and functional. The install was very well done and beat other local competitors on price. Gary, the owner, is a stand up guy and has been in the business a long time. I highly recommend.
We always appreciate our service and experience with Ace Air. They're responsive in setting up service as soon as possible and call ahead to let you know they're on the way. They've always shown up for the appointment, professional, patient with questions and lock the outdoor gates up when they're done. We feel like they treat us fairly which is why we've been maintaining a service agreement for several years.
Absolutely unprofessional and invasive. Their tech literally just walked right into my home after I yelled (hold on a second) through the door. The tech proceeded to talk to me inappropriately after already have invaded both my home and my privacy. This company has so many bad reviews as it is, save yourself a headache and go with that other company.
My old system was 18 years young so we got a quote from Ace Air for the highly rated Trane product. Paul did a great job with explaining the estimate. The installation (nice team) went perfectly and the result was simply comfortable. The new systems are quiet and multi stage is a major comfort and noise advance. Very happy we were proactive and replaced our system with these guys.
Started with Tall Paul, The sales rep. he was easy to work with I felt he was honest, up front pricing. Then the installers showed up Terence and Ryan. if I was not happy with the company so far. then then two won me over. I cant say enough about the installers, fast, professional, clean cut hard workers. they care about the company they work for. To me that says a lot about a company. I feel like its the best service Sapulpa has to offer when it comes to hvac. AAA+ you guys keep up the work.
Ace has always been my go-to for HVAC needs. For over 5 years they always answer the phone and respond quickly to needs. You AC never breaks when it’s convenient and Ace never lets you down, day or Midnight! Justin came Saturday morning to diagnose my cooling issue, he was kind, knowledgeable, and respectful. He did a super job of explaining the issue and teaching me about the process. My hose is now cool and I’m happy. I highly recommend Ace!
Don Hardcastle
Eli was punctual and very professional. He solved my concern very quickly. I highly recommend Ace Air. Thanks so much.
Something must have changed since the outstanding service I received 2 years ago so I'm forced to change my review. I was out of town, 350 miles away. My A/C stopped blowing cold so my wife called me. Based on my previous experience I sent her the number to Ace Air thinking that my family would be promptly taken care of. To my surprise and much to my dissatisfaction and disappointment, my wife was told that since we aren't a customer your company wouldn't be able to help her. She gave you my name and our address to no avail. If this is the way you treat repeat customers, I suspect that you won't have many new customers. She called a neighbor who recommended another service who we've never used. They were out with 2 hours and resolved the issue. Thank you Ace Air for pointing us in the direction of an HVAC company that cares about their customers.
Laura Laughlin
Highly recommend! They came on time, we're extremely efficient, and kind. Will most definitely use this company again!
lynnette thomas
Shane was the tech and he was awesome. He worked very quickly and found the problem and ordered the part needed. Very nice young man. Will call them from here on out.
Colin Belveal
I had Ace Air install a split system setup in the second story of my home. They managed to get everything in a tiny attic, through the smallest access hole, while still keeping the system accessible and functional. The install was very well done and beat other local competitors on price. Gary, the owner, is a stand up guy and has been in the business a long time. I highly recommend.
D Wilkins
We always appreciate our service and experience with Ace Air. They're responsive in setting up service as soon as possible and call ahead to let you know they're on the way. They've always shown up for the appointment, professional, patient with questions and lock the outdoor gates up when they're done. We feel like they treat us fairly which is why we've been maintaining a service agreement for several years.
curtis smallwood
Absolutely unprofessional and invasive. Their tech literally just walked right into my home after I yelled (hold on a second) through the door. The tech proceeded to talk to me inappropriately after already have invaded both my home and my privacy. This company has so many bad reviews as it is, save yourself a headache and go with that other company.
Rudolf Peinhaupt
Such an amazing crew. All the girls in the office are very professional, courteous, friendly and knowledgeable. Thank you!
James Croston
My old system was 18 years young so we got a quote from Ace Air for the highly rated Trane product. Paul did a great job with explaining the estimate. The installation (nice team) went perfectly and the result was simply comfortable. The new systems are quiet and multi stage is a major comfort and noise advance. Very happy we were proactive and replaced our system with these guys.
RICK DAVENPORT
Started with Tall Paul, The sales rep. he was easy to work with I felt he was honest, up front pricing. Then the installers showed up Terence and Ryan. if I was not happy with the company so far. then then two won me over. I cant say enough about the installers, fast, professional, clean cut hard workers. they care about the company they work for. To me that says a lot about a company. I feel like its the best service Sapulpa has to offer when it comes to hvac. AAA+ you guys keep up the work.
Jesse Reich
Ace has always been my go-to for HVAC needs. For over 5 years they always answer the phone and respond quickly to needs. You AC never breaks when it’s convenient and Ace never lets you down, day or Midnight! Justin came Saturday morning to diagnose my cooling issue, he was kind, knowledgeable, and respectful. He did a super job of explaining the issue and teaching me about the process. My hose is now cool and I’m happy. I highly recommend Ace!