Ace Air Inc

I honestly don’t know where to begin. This is been a complete nightmare with this company. They have literally cost me money. And the work that they’ve done I’ve had to pay to get redone. They cut back an air return that was sticking out of the wall and left it literally sticking 2 inches out of the wall and you couldn’t even put a cover on it. I had to have my other contractors cut it down and put a return on it. Yes I paid I didn’t say anything and I moved on. Fast forward to today and the reason for this review. My son stayed an extra six hours and we changed his flight so that he could wait for an air conditioning appointment yesterday and they were supposed to come. I called twice and talk to a girl and she set up my appointment. This is the second time they didn’t show and we have had no air-conditioning. I am now looking elsewhere as when I called this morning the lady said well “I make the appointments and she didn’t make mine” very rudely. Lady I didn’t say that you made my appointment, somebody else did. But your service and your work ethic are awful. They were taking care of our entire condo complex and basically left all of us hanging. After scheduling appointments for several tenants. I do not recommend!!! Plus they overcharge. Oh and that’s another thing I got a quote to put in an air conditioner switch 500 and something dollars I asked them what kind of thermostat they’re putting in so I could research it to see if it was worth the money. I actually talked to another air-conditioning company and as soon as I told them the price for the job they said oh my gosh that’s high!!! They never got back to me after I called several times for that information. They are too busy to really care about the good people of Tulsa. I would run!!!

The Ace Air technicians were very professional. We are very satisfied with our new heat/Air system! I highly recommend Ace Air for all of your HVAC needs!

The staff in the office were very helpful and courteous. The appointment was set up and I didn’t have a long wait like I thought I would. The technicians came out on time and very professional. Took care of the problem and cleaned up behind themself. They then explained the problem to me and went back to work.

A friend referred me to this company, I called and spoke with a nice lady who set me an appointment to get a estimate on central heat and air work. The owner of the company called me back before the scheduled appointment date and basically told me in the most unprofessional rudest way that he was busy with commercial jobs and didn't want to be strung out working in North Tulsa, and to find someone local. Duly noted! I'll gladly take all my air bnb business where it valued.

Ace Air is our go-to vendor for all of our properties with a Chiller/Boiler system. They go beyond their duties to make sure we understand the problem and the solutions. We value their expertise and knowledge!

Courteous & respectful. Left inside of house very clean. Installation of systems very well done.

78 degrees started to feel a lot like 100 when you AC isn’t working so we had a friend who used Ace and they sent Tommy out and he did an amazing job. Real customer service.

Very timely and efficient. Explained the service details. Will continue to use them for the maintence of our A/C.

Update!!! Had them replace HVAC unit on 12/29/2022. They are very reliable and friendly. Not had a problem with them on anything relating to our heating and cooling needs.

Great customer service. Fast appointments. Great service men. Would definitely recommend.

Always on time. Courteous and professional. The person who schedules the appointments is very kind and accommodating with times and days. They try very hard to make it work for the customer. Have used them several years for system maintenance. Their maintenance program is a great value