Comfortworks, Inc.

We just had 2 systems installed by Comfortworks. So far, systems are working very well. It seems the house stays at a more constant temperature and is very quiet. Installation was done extremely well considering how much it entails. The people that did the work were very professional and respectful of the property. They were not in a hurry and seemed to take necessary time to do an expert installation. Chris Ellis was very knowledgeable and professional as was the lead installer, Andy. I recommend Comfortworks if you are considering geothermal based on my experience with this company and with the system performance and installation. I can't say anything about how it heats the house yet, but will update review after we use the heating this winter. If heating is like the experience so far, I expect it will be also very good.

GEOTHERMAL SYSTEM INSTALL A company is only as good as its leadership and people. The craftmanship and skill of the workers is just as important as the best equipment. This is what makes Comfortworks the best choice for a geothermal system installation. Chris, the manager/ president provided excellent leadership and hands-on supervision. The drilling crew was hardworking and dedicated. Their skill and speed was awe inspiring. Ronnie is a master electrician, excellent system troubleshooter, and problem solver. Andy and Manny did a great job installing ductwork, and they were friendly and fast. There were a few glitches and annoying problems along the way, but thanks to Comfortworks' excellent customer service, all is well. The system works as expected, and I'm saving money and saving the earth. Thank you, Chris. You and your crew deserve kudos for professionalism, skill, and work ethic. I recommend Comfortworks for geothermal installation without hesitation. Thank you all.

We love having a geothermal system at our business. It runs seamlessly and very efficiently. We have used Comfortworks for maintenance from the beginning (several years now) and we are always impressed with their knowledge, professionalism and customer service. We appreciate them and would highly recommend!

WORST PURCHASE WE HAVE EVER MADE!
First of all, I want to share this little tidbit of information from Comfortworks’ website, because, unfortunately, we did not learn about it until it was too late—

“100% Satisfaction Guaranteed! If for any reason you, the original purchaser, are not satisfied with your ClimateMaster Geothermal Heating & Cooling System, we will repair the problem to your satisfaction or remove the ClimateMaster products and refund the purchase price, subject to Conditions and Limitations. This guarantee will remain in effect for one year after the original installation date.” HOPEFULLY IT WILL HELP SOMEONE ELSE!

Installation of our geothermal system was completed on 08.10.16 and we had our first system error on 08.13.16. Since that time, we have had issue after issue and it has never run correctly. We have had 27 documented service calls (19 of those within the first year) and countless phone calls. At first, Comfortworks was quick to come out for service calls to try to fix the various problems. As it became apparent that it was a bigger issue, they started deflecting everything to ClimateMaster and communication has been sporadic.

In June 2017, we voiced our concern to Chris Ellis, Vice President Comfortworks, that we were approaching our one year anniversary. Comfortworks assured us that we were backed by a 10 year ClimateMaster warranty. (There was no mention of the 100% Satisfaction Guarantee that is at the bottom of one of their web pages and it is not mentioned in their quote or contract agreement). Comfortworks stated that they were working with ClimateMaster to get our unit repaired/replaced.

When the representatives from ClimateMaster and Comfortworks were on-site to troubleshoot, they assured us that they would take care of the issue and get things resolved. However, once back at the office, phone calls and texts would go unanswered.

Fall 2018, ClimateMaster dismissed our claims and said that they were not going to do anything else to resolve our issue. In December 2018, a Comfortworks senior technician was on a service call, at another location, and observed the same type of failure. In his words, “Everything was running along nicely, then suddenly the blower stops and very quickly turns back on and ramped up. It is the same system as yours and manufactured around the same time.” Comfortworks admitted that this was in fact happening. When Comfortworks contacted ClimateMaster about this, they finally agreed to replace our air handler and a control board; but, they are requiring us to sign a “Settlement and Confidentiality Agreement, and Release” before they will perform the warranty work. We refuse to sign the agreement due to the fact, that the warranty does not state that there will be additional terms added in order for the warranty work to be performed and we refuse to limit our rights as a consumer.

After this ultimatum from ClimateMaster, Comfortworks has not contacted us nor attempted any resolution or refund for our problematic system. As the contracting installer, Chris Ellis, VP of Comfortworks, should have made this right instead of deflecting everything to ClimateMaster.

I built my present 5000 s.f. home 20 years ago. I wanted an efficient comfortable home. I built a complete GEO Thermal home with geo heated floors, geo heated domestic water, and geo a/c. I used the equipment and advice of the Comfort.works team. Chris Ellis and Wes Wostal gave me advice on equipment and design. I have been overly impressed with the total package. Comfort.works advice, equipment, installation and follow up have been excellent. I couldn't be more pleased. Comfort.works are top notch professionals.

I have residential geothermal HVAC and my A/C stopped working. The technician (Zack) came Saturday night almost at midnight. Zack found the problem quickly, and he had a replacement capacitor part in his van. $271 for a midnight weekend repair, including the part.

Chris Ellis has all the right people to provide customer service that few can deliver today. We have had a couple of service requirements in 7 years, but their 24/7 tech hotline has enabled us to stay comfortable 99.9% of the time, and if a service call is required they set a time, ID the problem, and fix the issue immediately. Trent, thanks for keeping us cool!

Very quick and professional at taking care of costumer. And cheaper compared to quotes that I received. 5 star service.

I want to thank the 2 men that came to help us when we were stranded and ran out of gas. It’s embarrassing enough, but I do have to give out props for your kindness. Thank yall so much!

To early to completely review but follow up on setting an appointment was great.