Crown Group Ohio

PRICE GOUGERS

Had CROWN HEATING and COOLING come to my house to repair my LENNOX air conditioning unit. Their charge to come to house was $99.00. The technician determined coolant was low and he added 2lbs of F410A coolant and was charged $260.62 for the coolant. Technician then quoted me $131.00 to come back and do a level 2 electronic leak test and I agreed to have the test done.
When technician came back to perform leak test he went directly to the evaporator coil and found the leak. Prior to having the leak test done I did some research and found that LENNOX had a problem with their evaporator coils. The technician informed me that the coil needed to be replaced and since my unit was installed 8-2017 it was still under warranty for parts only under LENNOX warranty. Based on my prior research I knew the $1128.00 quoted by technician was outrageous and I declined the quote to install a new coil (quote did not include any F410A that would be required)
To get warranty work performed an authorized LENNOX must perform repairs. I solicited quotes from several authorized dealers and all quotes were much lower than CROWN HEATING and COOLING.
Had the repair done by an authorized LENNOX dealer and was very pleased. They did an excellent repair and at a reasonable price and highly recommend them(will provide their name if anyone would like it).
In conclusion I would NOT recommend having CROWN HEATING and COOLING do any service work unless you enjoy being PRICE GOUGED. Get quotes from other dealers an see how bad CROWN HEATING and COOLING really is.

12/13/2022
This is a partial response on Better Business Bureau website that I received from Crown Heating and Cooling:
Every service provider, regardless of the industry provides a certain level of quality, and charges for those services accordingly. Mr. Williams chose to select an alternative level of service through a different provider. We are pleased that he found a level of service that met his needs.

Maybe the person who wrote that would like to respond to this.
To become an authorized Lennox Dealer you must meet Lennox standards and Crown Heating and Cooling meets their standards. If you go to the Lennox website they list their PREMIER AUTHORIZED DEALERS which are the best dealers they have. On the Lennox website you will notice Crown Heating and Cooling is not a Premier dealer. After I refused CROWN HEATING and COOLING’s outrageous price, I chose a PREMIER AUTHORIZED DEALER to do the repair. The Premier dealer did an excellent repair at a reasonable price and I would highly recommend them. Since a superior dealer did the repair how can Crown Heating and Cooling justify their Price Gouging based on a higher level of service provider doing the repair at a much lower price.

Really good experience with Crown. Phil took the time to explain things. They are honest and fair!

Service rep was prompt,courteous,knowledgable, and efficient. He set up next appointment in 6 mo for air conditioning check. This serviceman is always pleasant .

Crown Heating installed our furnace and air conditioning systems 29 years ago when we built our house. Their technicians are extremely knowledgeable in their field and take great care in making sure everything is cleaned up before they leave. We trust Crown Heating to maintain our equipment.

I appreciated the call ahead on the day of the service. The technician was on time, courteous, thorough, and professional. I also appreciated his willingness to answer my questions. A great overall experience.

Showed up same day that I called for diagnostic of my a/c not working. Very personable and knowledgeable. Repairs were made very quickly. The air conditioning was up and running within an hour.

The technician came over to do our annual furnace check. Just wanted to say what a nice guy he was!! (Richard Bowen) Really enjoyed talking with him while he was doing his job. Crown is lucky to have someone like him working for them.

Have used Crown to maintenance my HVAC for 24 years. Highly recommended them.

We had our system installed two years ago. They have been out several times and have never found problems despite having multiple issues controlling the house temperature. Someone came out to balance the system in April and the system has been worse since. We hired another company who has found three problems. We are currently without air conditioning in these high temperatures. I wish I would have gone with my gut and hired another company. I am beyond disappointed with the money we wasted.

We've used Crown ever since we build our house in 2012. They have installed a whole home humidifier system, and have performed periodic maintenance checks. The company is very easy to work with - and all of the service technician have been very professional and knowledgeable. We have had them come a few times in off-hours to fix/troubleshoot things that were going wrong, and they have been very prompt and timely. We eventually signed up as a contract customer - which I would recommend. It is a good value for the money.