American Air Heating Cooling Electric & Plumbing

Very good experience with this company! Had someone out the same day I called. Diagnosed and fixed our AC with ease. The technician Chris was very helpful and showed me things i could do to help improve the efficiency of our system. 10/10 - would recommend!

I have been a customer of American Air for several years now, and have always found their staff to be customer friendly and knowledgeable. My most recent service was a tune-up/inspection on my emergency generator they installed a year ago. As usual, the technician arrived on time (after giving me a call that he was on the way), took care of business, and was out the door in less than an hour. I will continue to look to American Air for my heating, cooling and plumbing needs and would highly recommend them to anyone.

My furnace went out due to a power surge and American Air Heating was the only company I could get to come out same day. Tony worked effortlessly to help my family get a new furnace installed later that week and get us back in our home before Christmas! He was a pleasure to work with and highly recommended!

The technician, Tom, and his assistant arrived per their notice, quickly diagnosed the problem with the fan for my furnace. Estimated the cost and came back the same day and quickly and efficiently repaired fixed the problem. Tom was competent, friendly and sympathetic to my situation. I highly recommend this company and this technician.

Very professional excellent results. American Air is an excellent company that delivers in the most professional way. Heather was a joy to work with on scheduling and answering questions. Tom K Is an outstanding technician, highly qualified, professional and very personable. No need to consider anyone else.....American Air exceeds expectations.

We used American Air to install a couple center ceiling fixtures (one inside, one on our front porch) and an outdoor outlet on the porch. The installer, Joe, was awesome! He was very professional, did great work, cleaned up nicely afterwards and even mounted my ceiling fans - I was expecting to do that myself. The price was very reasonable and we're very happy with the finished product. Who knew that American Air did electric work?!? I'm glad we were referred by a friend, we have already referred some other friends.

The technician was prompt and polite, but the company does not favor the customer nor employee. I get the impression that American Air takes advantage of the lack of customer and employee understanding. I had a simple coil replacement job that needed done. I was quoted from a pricing chart that ran anywhere from $2915 up to $5830 minus the price of the warrantied coil (so $2500 - $5400). What! I asked for the company's general hourly rate, knowing that the coil replacement shouldn't take more than 4 hours. I was told around $200/hour. If that was the case they job should cost $800 plus the cost of additional refrigerant. But the poor tech isn't authorized to setup the service at an hourly rate. American Air doesn't even tell him the true hourly rate. Why would they when they are charging $200 per hour and paying him $15/hour. So I called the service manager to get the true cost and schedule service. I am routed to voicemail. A day later and I never received a call back. At this point I without AC for 3 days. I have had enough and decide to call another company. Sure enough, they quote me $600 to $800 in total to do the work. They gentleman that shows up to look at the job even tells me that he used to work for American Air. I wonder why he left.

Same day service. Price quoted over the phone was accurate. Tech was very professional and knowledgeable. Tech was quick to troubleshoot and diagnose the issue and was helpful with deciding how to deal with the issue (my Nest thermostat was the culprit and he advised to contact the company for a replacement as he had heard they had known equipment issues). One quick call to Nest and my replacement thermostat is in the mail. Tech also showed me how to temporarily fix the issue until my new thermostat arrives. I feel he went above and beyond. They even called the following day to ask about my experience.

I called at 12:30pm on a day that was 18 degrees outside. My furnace was out and the temp in the house was dropping fast. Tammy was my first contact and she was so helpful in arranging for someone to come out that afternoon. By 3pm Joe had my furnace up and running and gave me lots of useful advice regarding our unit. The cost was more than reasonable. We have a service contract with American Air which helped but it was still great to get such fast, helpful, efficient service. I would highly recommend them for both heating and AC.

James was very friendly and did a good job of servicing my furnace. He arrived on time and did a good job.