American Air Heating Cooling Electric & Plumbing

Normal A/C service and leak in coolant line. Recharged and repair scheduled for Tuesday.

**Update**
Your response is a lie. The technician definitely quoted closer to $3k for the parts and labor. Said he didn't have the sequencers (even thought when I call the service manager he said they do have the sequencers).

The technician most definitely did not put the furnace back together and left everything open and unsafe. I have 3 small children that could've put there hands into the open air handler.

He never offered to fix anything, he in fact said there was nothing he could do because he doesn't have the parts. I DID NOT HAVE THE OPPORTUNITY TO DECLINE SERVICE. NONE WAS OFFERED!

For the record I still haven't received my refund!

Completely disappointed with the terrible service I received. I called for an inspection for my furnace and the technician left the sequencers unscrewed and the furnace left open when he left. I had to put everything together after he was gone.

-He told me I had a refrigerant leak without even checking for leaks. I had to locate the leak myself. Tried to tell me my furnace wasn't registered for warranty (when it is).

-He quoted "around $3000.00" to purchase sequencers and check for a leak. (Sequencers are anywhere from $30-$70 apiece).

-Charged me $99 and didn't even provide a receipt or write up for what was done. I called to ask for my receipt and it took 5 days to finally get it.

-I brought up several of my complaints to the service manager and he denied them and said his technician disagrees and wouldn't lie to him.

-If you are looking for a reputable company to handle your HVAC needs, please look somewhere else.

They charged us $600.00 to maintenance on our AC Unit replaced a part that would have cost much less else where. I am very mad just found out we got ripped off. The worst thing is the way he presented him self giving us a price after the work was done then wanted to buy our house. He wasn't here to buy our house he was here to service our AC Unit which isn't that old. They are crocks just makes me mad. He was here maybe 20 minutes if that. We just had our heating system serviced for much less then they charged total rip off they over charge. The guy that serviced our heating system was here 30 or 45 minutes charged $139.00 did a great job told us everything he did, and showed us. American Air wanted over $200.00 for maintenance on our heating system if I wanted these crocks over here again. Won't be calling them again. Makes me mad companies take advantage of people. Also he wanted 1400.00 to 2000.00 to service our AC Unit he made me think he was giving me a deal for the $600.00 after speaking with others found out we were ripped off. Just sickening the sales tactics they use to rip people off. I am in sales know the sales process, and I do not do business like this give an honest price every time. Use My Heating and Cooling if you want an honest service with an affordable price. They are wonderful. I have told everyone I know how American Air ripped me off they all said yep you got ripped off. Use My Heating and Cooling they are so good at an affordable prices.

We signed up for the annual maintenance/cleaning program for our A/C and furnace. On a routine inspection, the technician discovered that we had a natural gas leak. We worked with Jeff to get estimates for replacing our 28 year old furnace and air conditioner. Jeff gave us a number of options and all of the prices were reasonable. American Air was able to complete the job within days of making our final decision. The technicians, the office staff who helped with financing and scheduling, and Jeff were all knowledgeable, courteous, and efficient.

My American Air Service representative was Tom K and he was timely on arrival and called before he came to alert to me regarding his arrival. He performed the necessary inspection on my AC system and informed me that our system checked out and no repairs were needed. No leaks were discovered also. Highly recommend this company for their customer service and repairs only as needed to keep my HVAC system operating properly.

We had called to have American Air come out and do an inspection on our system, as we hadn't had one done for years. The scheduling was easy and Jason W called prior to coming, per our request. He showed up during the time they had stated he would and was extremely courteous. He was extremely professional and then took the time to explain what he had done. Great job American Air--great customer service from start to finish.

Great service, been a customer for years and will remain.

The technicians were prompt, courteous, pleasant and professional. Matt explained the problem with the system and kept me informed of what they were doing and the status of the repair work. My wife and I were very impressed with the workmanship and efficiency of the repair. If repair of our air conditioner, furnace and plumbing becomes necessary, I will call America Air to conduct the repair.

We had a great experience this week with American. Travis was at my home and had diagnosed and fixed the issue in about ten minutes. We were glad to have our Ac unit back up and running again on such a hot day. Professional, courteous, and able to quickly resolve problems. This is how you get return customers.

James was very polite and professional. Spent quite a bit of time checking the system out. Felt like I really got my moneys worth.