Choice Aire

I would like to thank Choice Aire for coming out when there was a winter storm going on. Roads were icy, snow covered and temps were in the single digits but you came on time.
I had a great experience from the beginning with Eric who came out to give the quote, to the end with the excellent installers Brent and John. Thanks to Brent for going above and beyond what he needed to do. I would definitely recommend Choice Aire (and already have) to friends and family in the future.
David Miller

I am extremely lucky to have found Choice Aire. Their people are professional and helpful, and they went out of their way to provide fantastic service when I was in a bit of a crunch. I’d give them 6 out of 5 stars if I could. Buying a HVAC system is complicated and expensive, but at least I had a little time to do some research. Here is what I learned:

12 years ago we bought a new HVAC system from a different dealer from the Kent area who maintained our previous furnace. At that time, I didn’t know a good HVAC installation from a bad one, nor was I wise enough to do any research. Therefore, we bought what they told us was a “great” new Amana unit (although it proved to be somewhat of a lemon).

This time around, I DID do a bunch of research when I learned that the Amana furnace’s secondary heat exchanger was beginning to plug up and was failing. All articles I read stressed the same thing: the installation is even more important than the equipment you buy. A poor installation will shorten the lifespan of any HVAC unit, regardless of brand or price.

Even before I found out that the not-so-old Amana unit was dying, I had discovered that its installation was done poorly. During a recent renovation, we found that there was a lot of air leaking behind the furnace/AC unit because the installers hadn’t sealed the ductwork well. Also, the company that sold us that unit hadn’t installed an exterior fresh air intake for the furnace. Later on, even their own service guys told us that their installers should have done so, and it was contributing to some problems.

The point I’m making here is that the installation of my previous HVAC system wasn’t done well, and after 12 years, the furnace was dying. Now for the good news:

A few of my neighbors recommended Carrier: top quality equipment, but expensive. Fortunately I learned that Bryant and Carrier are made by the same company, and that most Bryant systems are IDENTICAL to the Carrier brand, but at lower price; just different nameplates. I even found a website that listed Carrier and Bryant furnace and A/C model numbers side-by-side so you can compare apples to apples.

When I looked to see if there was a Bryant dealer anywhere nearby, I found Choice Aire right here in my neighborhood of Ellet. I stopped in at their office and got some excellent information from Jennifer (who’s very knowledgeable) at the front desk. As we chatted, owner Eric Morrow returned to the building & offered to come over right then to look at my situation.

Eric gave me a VERY good price, and squeezed my installation into their schedule as soon as possible. Also, he pointed out all the installation errors in my old system, and told me exactly how they would correct them. And they DID.

Choice Aire saved me a bunch of money on the SAME system I had been planning to buy from Carrier. More importantly, their installation was excellent. They also included a flush mount vent that finishes off those pipes outside… something nobody else even offered. Normally you just get ugly, exposed PVC pipes sticking out of the house.

Another important consideration… their sheetmetal work is done beautifully- neat, sealed well, and sturdy; they even sealed existing ductwork. The sheetmetal was cut with precision on a plasma cutter in their shop. In fact- my old company’s salesman also gave me a quote to replace the Amana, and bragged that they can do all their sheetmetal work right in the truck with no need to wait for it. Well, their previous worked looked exactly like that- cheap, quickly done, with large flat surfaces that tended to vibrate and boom.

Choice Aire did a much more professional job, and I appreciated that Eric himself came to give the installation a final inspection. Furthermore, we are more than happy with the efficient and quiet Bryant furnace.

I had a good experience with Choice Aire starting with my first phone call to inquire about repairing or replacing my heating/cooling system. The owner of the company scheduled an appointment to come to my house and assess the situation and provided me with several options. I appreciated the straight-forward communication, his knowledge about my system, and his no high pressure sales approach. I was assisted in choosing the best option to heat and cool my home. I was provided a quote that was easy to understand (no hidden fees or bundled costs) and scheduling the installation was done in a timely manner. The technicians arrived at the scheduled time. They were careful in bringing the new equipment in and taking the old out. They were courteous and answered all my questions and took the time to do the job right which I very much appreciated.
It's been about five weeks now and the new furnace and AC are functioning well. The invoice and product registrations were provided to me for my records. I would like to thank Eric, his office staff, and the installers, Brent and Eddy for providing me for what I consider excellent service.

Choice Aire was a great company I had the pleasure of doing business with. Brett was fabulous, professional very personable and knew immediately what the issue was and explained everything to me.
Very fair price and I felt the serviceman took pride in doing a good job I will definitely do business with this company again. Thank you to everyone and especially the sweet young lady who took my order and Brett for be such a nice guy.

I am extremely happy to have found Choice Aire. I purchased a new heating/cooling system including new duct work throughout the entire house. I'm renovating an older home, which was in need of some updates and was missing central air in certain locations. I had a few vendors come out to quote the job but none of them provided the professionalism and care that Eric did. He was honest about what was possible, given the age of the home, and provided me with multiple approaches that fell in different price ranges. This was extremely helpful and appreciated since my budget had limits. The install crew, Brandon and Brandon, were as professional and knowledgeable as Eric. The team was timely, clean, communicated well as to what they were doing or recommendations they had along the way. The entire process from start to finish was performed beyond my expectations. It was a pleasure working with this company. I highly recommend!

Choice Aire provided a great price, professional work, and an easy installation process. They took the time to answer any questions I had and explained the options in a straight forward and helpful way. I received another quote from a larger company and it showed how trustworthy and fair Choice Aire treats its customers.

I have been with Choice Air for years. They fail to schedule my appointments when I call months in advance. When I asked to speak to a manager, they left me on hold, so I had to hang up.

I did receive a phone call from one of their employees, but since October there have been no hours available on a Friday.

I am displeased with their service!

I got a new Bryant furnace & air conditioner from Choice Aire in October. I bought from Eric who was great about responding to my questions and emails. The guys who installed, Brandon and Brandon with some help from James, were professional and cared about their work. Everything that I’ve used so far is working well and also looks good. They installed everything in under seven hours. I don’t think they even took any breaks. Jen in the office registered the equipment for the warranty so I didn’t even have to do that. Everything about this went smoothly and I am happy.

We had a great experience with Choice Aire. We got a new furnace and air conditioner. Eric and the whole team was incredible to work with from the initial trip out to give us an estimate on the new system through the installation. They are incredible and I would highly recommend them to anyone!

From my first contact with Eric, through my interactions with the office manager Jenny, and my installation by the two Brandons, my experience with Choice Aire was absolutely fantastic. In the past month, since they installed the new A/C and Furnace, the numbers on my independent thermostat and humidistat have been spot on. The air in our home is more comfortable and clean than it has ever been. Great job!