Griffin Heating & Air Conditioning

The person who answered my call was able to answer basic questions, and let me know a tech would call when on the way today or tomorrow.

When the tech came, he was honest and got our a/c optimized for way less than we had braced ourselves to pay!

Very pleased w/ communication, value honesty and professionalism. Would definitely recommend!!

If I could give more stars I would... I am satisfied with the service that Brandon gave me today. I had not met such a professional person in his work until today. I solve the problem for which I called ... effective person, professional in what he does and a great person ... 10 stars for THE GRIFFIN COMPANY

I have tried to give this company my business two different times. Because they are right around the corner from me literally.The last time I reach out to them for a quote on replacing my whole heating and air system. They never called back. If they are that busy a phone call would be appreciated at least to say hey we can't help you right now at this time.

We had them come out to look at our heating and air conditioning. We were told we would get a quote withing 24 hours. The tech came out on Wed last week and it is now Monday and we still have not received our quote. I tried calling before the weekend and was told we would still be getting our quote soon and we still have not heard back.

Update

The tech Brennen pope reached out to me an apologized. He forwarded me a copy of the email he had sent but for whatever reason the original did not show up in my email. He advised this has been an issuie with their set getting out emails which is unfortunate but it happens. The quote I got was actually pretty reasonable for a full hvac upgrade.

Our furnace went out due to water damage, one week before closing on our home. We called several companies and they were so responsive.
They understood our situation and were willing to come on a Sunday to get us scheduled. Amazing customer service. I will always recommend Griffin! Thanks Brandon.

14 years ago I hired Griffin to install a new heat pump system into my home. I spent $6700 that included a great 10 year parts and labor warranty. After 14 years I have realized that Griffin doesn't want my business. Over the years I called them out several times for warranty repairs to the system they sold me. They were almost always slow to respond and frankly not respectful at all, sometimes downright rude. A few weeks ago I called them to give my heat pump some attention. After 2 weeks wait one of their techs come out and told me I needed a new system. I believed and trusted him and asked that he bill me for his diagnosis and have someone come and give me a quote. He said he would tell them. 2 days after the visit I got the bill for the diagnostics and paid it the next day. Meanwhile, I decided to get some competitive quotes. Luckily Home Advisor suggested a reputable company (not Griffin), who contacted me and came the next day. To my surprise he (not Griffin) said he could repair my system and repair it he did all in just a few days saving me thousands of dollars.
Oh, I'm still waiting for someone from Griffin to contact me to provide the new system estimate. Thanks but no thanks Griffin you're not welcome at my house anymore.

They have always been very polite, knowledgeable, and professional. They are a pleasure to work with and they really care about their clients. You can't beat Griffin!

Last year, my AC unit broke, it was 20 years old. Griffin Heating and Air came right out, explained all my options, and had all new unit and furnace super quickly installed! Everyone I have dealt with here has been very polite, professional, and reliable!!! It is so hard to find great customer these days, and EVERYONE (From sales to techs to office staff) is awesome to deal with! Highly recommend this company!

Excellent all around! I called Griffin yesterday after being told from several other places it would be over a week before our A/C could be fixed. They came right out the same day, fixed our system for far less than I expected it to cost and my family was nice and cool all night. Thanks Suzette and Adrian who I worked with! Definitely recommend this company!

James Griffin, of Griffin Heating and Air Conditioning: honest and reliable service. Mr. Griffin responds to emails and phone calls quickly at all times and was recently able to come and fix a problem within a very reasonable time. He also came out in the middle of a freezing cold Friday night one winter, and made sure that I had heating by the time he left. I respect his ability to diagnose a problem and then resolve it quickly and all within an affordable price range. I highly recommend this business. It's not easy to find honest, professional businesses these days. James Griffin is well worth recommending - very happy with his service and professionalism.