Romanoff Heating & Cooling

Already have to replace one of my outdoor air conditioners. It failed just outside of the warranty window. Based on other reviews this seems to be a trend. If you move into a new home and see them listed as your installer, expect to pay for their incompetence down the road.

Original installer of my HVAC on new construction so I decided to use them. I've owned my house for 22 months. They've been twice. The last time it took hours of calls during business hours to get someone to answer. After the third system failure this past week and not having any heat over night I called another company. They showed me why my emergency heat wasn't working (not connected) and what was happening with my unit which was extremely cheaper than the suggested repair from Romanoff. Also after they started being in the closet for a few minutes he kept hearing electrical noises and shut down the electricity to the unit. After opening the switch box he found some of the inside completely melted. Seems pretty dangerous. I'm glad I finally called someone else.

My unit is about 3 years old and called Romanoff as they were the original installer on my Lennar home with Lennox system. This was the 2nd time in 3 years my defroster board went bad. Good that is was still under warranty. I don't mind paying companies a fair wage as HVAC work being mobile involves time and expenses. The original diag was $99 and then was charged another $350 in labor to install a defrost board under warranty. The part was not in stock and they had to come back to install. Technician was in and out in about 45 minutes. 4.0 stars for the responsiveness of office staff and technicians were nice. But almost 500 bucks for warranty work on a job that took less than an hour is too pricey. 1.5 stars for how much they charge.

My HVAC unit is not the adequate size of my square footage and has led to constant running and now leakage. The unit was not installed like those having the same floor plan in the same neighborhood. Additionally, a drip pan was not installed and the unit is upside down as compared to others. I have a young child in my home and there is no reason why our air is set at 68 and it is 80 degrees in the home. I was informed during the Diagnostic visit that I would be contacted by a manager that day and that I would receive the information regarding the necessary repairs for the HVAC unit. Romanoff came Friday (7/24/20) and has since been non-responsive after saying "Uh Oh" after viewing the installed unit (with the exception of collecting payment).

I can only rate for the warranty department and technicians. Stephanie works in the warranty department and is very responsive. She seems to always be available when I call, which is great so I don’t have to leave a message and wait for a call back. We had a guy come out in the spring, I believe his name was Forrest. He was excellent. Very thorough with cleaning our evaporator coils. Recently had Collin come out. Really liked him and the kids loved him. When he came the kids were so excited and then wanted to show him several toys. He didn’t rush them and he took the time to listen to everything they wanted to tell him. He quickly fixed the heat and suggested ordering a new part to avoid it going out again. When he came back out to install new part, same excellent service. On time and worked quickly. Explained exactly what he was doing. Also, very good with COVID precautions. Kept mask on anytime he spoke to me and stood below the stairs after he rang the doorbell.

This company was hired by my builder, Shenandoah to do our HVAC install and has literally been one of the only companies used by the builder that I haven’t had one problem or complaint with!

Our home builder used Romanoff to install our HVAC system. 1.5 years later we’re having to pay out of pocket for it leaking because it wasn’t installed right. Based on their current rating, we’ve decided to not even attempt to have them correct their poor workmanship.

I have called recently for yearly maintenance, they charged $200 and supposed to check the liquid gas freon and drip guard, the guys came and said everything looks fine, that time we had a cold weather so he checked heating but after few days the weather changed now its hot weather in NC and we turned on AC and we got water leak . Their service is horrible, they do not know what to check and how to provide service. Their technicians are uneducated and liar.
The technician left and we have heat pump unit so he didn't even check whether the controller closing air for the 2nd floor when the 1st floor is running. After he left 2nd floor vents weren't closing so i called him back and told me that the controller is bad. I am surprised that how come he checked everything and said everything is good.
I would not call them again, they have ethical issue, not reliable. They team up with lennar and installed wrong systems in Lennar homes and incorrect size units with less vents.

Fast service and friendly, competent technicians. They identified the problem with our builder-installed unit (by a different HVAC company), and replaced parts so unit is now working better than new. Even our electric bills are less than before. Have recommended them to friends and family.

I have reached out numerous times about my unit that has been leaking and causing damage for the last three months. It was confirmed the unit was installed incorrectly. My leak has now turned into a solid run even in cooler temperatures. I need follow up ASAP and I have water damage and no installed drip pan due to the faulty install.

I had a great experience with Romanoff analyzing and installing a new HVAC system that exceeds my expectations. They removed the old system and replaced it with a new high performing system in less than 8 hours. The new system works great as the old same size system just never cooled my home adequately. The new system is quiet and runs very little to cool my house. Really great performance. Romanoff is very easy to work with and delivers results. My neighbor with a similar sized home spent 2 X what I spent, had many performance problems and took 8 weeks to get his new HVAC system to operate correctly. Romanoff stands behind their work and are very responsive. I recommend including Romanoff on all HVAC requirements as they are great to work with and deliver on time and on budget.