Air Care Heating and Cooling (formerly Jones)

We have an annual contract and are glad we do. This is our second visit for 2022 and decided to renew for 2023. Our service technician, Amir was polite, professional and was overall a delight to communicate with. He explained everything quite well and made me aware of a potential future issue with the downstairs heat exchangers. Now I can prepare for the future.
I'd recommend their services.

I have used Air Care since it was Jones Heating & Cooling. Mo came out and was friendly and knowledgable. He was on time and called as he was on his way. He checked out the gas furnace and air handler. No high pressure sales pitch, just some general recommendations, which I appreciate. I would highly recommend Air Care to anyone who is in need of HVAC service, and ask for Mo, he is a great guy.

I have been using Jones Heat&Air for over 10 years, EXCELLENT SERVICE. The techs are all very knowledgeable and quick to get your service back up and running. I also purchased 2 brand new trane heating and air units for my home from them. The time frame on remove and replace was hardly 2 days. The units were very energy efficient and changed my home's living experience. I give Jones Heat&Air 5 stars, Superior Company!!!

Mo did a great job today and was very informative and courteous. He helped me analyze and make decisions concerning my heat pumps with older refrigerant.

Faced with having to replace my HVAC unit in my home after 17 years, I gathered several quotes from local companies. Jones Heating and Air stood out above all the others! Their estimator Dave was very knowledgeable and listened to my concerns. He did the calculations to ensure the new system would be as efficient as possible and not cutting corners to make it work. John and Kevin, along with Dave, did an amazing job on the install! I can't say enough good things about these gentleman! The weather was awful the day of install but they knocked it outta the park! The office staff was a pleasure to deal with and handled all the warranties, rebates, and financing quickly and efficiently! Piece of mind is huge when having to invest a large sum of money and Jones Heating and Air really goes above and beyond to ensure a quality job at the best pricing available! Their work is backed by a fantastic warranty and included an additional year of service compared to anybody else. I would definitely recommend Jones if you're in need of anything dealing with HVAC!

I have used Jones Heating & Air Conditioning since arriving in Charlotte in 1999! This means many visits for standard maintenance and when new units were needed we turned to Jones for this service as well. The units and their service and maintenance have been of the highest quality. This company is reasonable, reliable and has fulfilled all expectations. They have my highest recommendation.

When we moved into our house they had already serviced one of the units for the previous owners. When it came time to call for service I decided instead of randomly calling around I would use a place that already had knowledge of the property. Everyone I’ve worked with has been very helpful and they have excellent customer service. We have been using them for almost 6 years now and I have never had an issue with anything they’ve installed or repaired. When we moved in there were 4 units that were all 25 years or older and we also had 2 other properties with older units as well. Super expensive to replace all at once but they helped us decide which would best to replace and which we could get a few years out of. So they’ve done a lot of work for us too. I highly recommend using them if you have a heating or air conditioning issue.

I contacted Jones Heating & Air as soon as I realized my A/C was broken, expecting to wait a while for a service call since it’s the middle of summer. They responded immediately and set up an appointment for the afternoon. Dave, the service technician, was prompt and professional. He determined the problem and repaired it quickly. My A/C was back on immediately. I would definitely call them again.

I asked to speak with the technician before they came out and charged me an $89 fee because I need specialized work and wanted to ensure that they are able to provide the service that I need. The receptionist refused to let me speak to the tech without paying a service fee but also couldn’t guarantee that they offer the service that I am looking for. What has happened to good customer service? Is a 5 minute phone call too much to ask before getting my business?

Daughter and Son in Law recently purchased their first home and were informed by the sellers that Jones Heating and Air Conditioning had recently install a new AC unit. We called them to ask about the outdated furnace and they very promptly came out. They show up as promised but will always call you if they are running even a few minutes late. From the ladies in the office to the guys moving equipment around, great company. We appreciate the local, smaller company and will definitely use them for any future services. They stay on the job until it’s done and then spend time going over any instructions, warranties or questions you have. Give them a call!