Northern Tool + Equipment

National retailer willing to accept an offer on a Power Washer off the displayed floor price? Just what the manager did for me today and im Esthetic, amazed, and forever a fan of Northern Tool!

Great price, great experience. Thanks so much.

Store has been reorganized to make it easier to find things. The folks are very helpful in directing you to what you need and offering suggestions for projects if needed. It's always fun to look around.

Attention if you are shopping for a business and need reliable equipment, DO NOT buy anything from Northern Tool. I purchased a $1,600 pressure washer and 12v bleach pump and surprise, surprise neither of them worked at all. They wouldn’t even turn on. Also their return policy states that if you put gas or oil in the machine than you cannot return it, but I have to put gas and oil in to see if it works in the first place. If they make this right I will delete my review.

Store staff are pleasant but systems training or updates are needed. Unable to place a will call order when in store. They had 2 mgr involved and called regionale trying to place order. No resolution in store and advised to call 800 #. Did so after got callback from que prompt. Took 15 minutes. Midafternoon when attempted in person at store then call. At that point was able to place order in less than 10 min. Spent 45 minutes in store.

I've looked for a wheelbarrow for several months as I have 3 very used wheelbarrows: two 3-wheel and one 4-wheel hard plastic or whatever composition. My husband wanted a solid wheel. This one meets my criteria and my husband's. This post is posted under Hannah's name but I'm her grandmother Joye Baucom. She ordered something and I don't know how to remove her name.

Terrible Customer Service. They had an item in stock that I have been waiting to have come in at my store. My store manager was able to honor the price in the ad last month and mentioned other managers had the ability to do the same. I called them because they had them in stock. She never identified herself and I had to ask for her name. He name was Sherry, not sure on the spelling. But she acted as if this was truly and inconvenience. As a result, I called another store, further away who was happy to help and bent over backwards. If the sales here are struggling then I know why.

The store looks great. They have rearranged and straightened up I like the new lay out better. The staff did not seem as friendly as normal, they were not mean but it seem they usually go out of their way to speak to you.

Got my power washer fixed today. Was the most pleasant experience ever. Almost too pleasant. Everyone, from service to cashier, was unbelievably awesome. Highly recommend this location.

Thank you.

Great place to grab Stihl products if you want to have parts missing and the staff to have no knowledge of the product at all. Went in after using my BR 800X for the first time. They didn't include the longer nozzle or the d-ring which connects the hose to the unit for storage. Then when I asked the manager to order it, they referred me to Stihl and said if they had to order it, they would need to change me for parts. Even though those were supposed to be included in the first place. This this isn't the first time either. Service tools were missing from my trimmer, and the cultivator attachment I had was put together wrong by them, and was damaged during the first use, which they tried to tell me was not returnable. They finally did exchange the cultivator. Easier to just go to Faulk Brothers and get people that know what they are doing.