Charles In Charge Heating & Air

After the stress of dealing with home warranty..I’ve been very pleased with Charles n charge...they came out and worked on my unit finding a issue with Freon leak & then electrical problems ....and advised me to get an electrician out.. once the work was finished with the electrician ...I called Charles n charge back to let them know..&.they immediately scheduled me for an appointment today ..they came out & found that it was the compressor not working properly ...& ordered it with hopes of returning this evening to complete to work. They are fast and informative! They use an app that allows you to know when they are enroute and out at your property-Customer service on the phone has been a huge plus as well. Especially when your out of air and getting the run around with home warranty and it’s a waiting game..they lady who answers is kind and understanding! -KLBranch.

Mike nice is always on the job. He is so nice an self explanatory. He get the job done an make sure we are Good to go. I would recommend them to anyone cause they are the best that I ever had so far.

Wonderful vibes from Charles in Charge and his staff. Just a pleasure to work with. They install my Heating and A/C unit and followed up. I know I can call them in the future and they will deliver!

These guys came out to service our A/C under our home warranty. They provided same day service and got everything taken care of in less than 30 minutes. Great experience.

Great Experience. Everyone was great to work with being on point and upfront. Technicians showed up when said, were easy going and explained everything in normal and understandable terms. Will definitely continue to use this company.

Charles has great customer service and gets the job right. We sighed up for his annual service agreement.
Jack

It was a Great customer experience They came when they said they would they executed the job professionally and followed up next morning to ensure our home was cool
Special thanks to our service representative Isaiah extremely polite and professional as was Chad and Anthony- We will enjoy a cool and Happy July 4th because of their diligent
work !!!!

Great experience. They are consistent, reliable and trustworthy. They will be who I use from here on out.

Hes the best in the business and the nicest person iv ever met in my life

The technicians were very responsive and helpful. I would definitely recommend.