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    Quality Comfort Heating and Cooling LLC. Reviews - 50

    4.2
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    luriaslure

    Always professional, responsive, accommodating and once even came at 5:30 New Years Eve to repair our heating system. They call to update parts delivery and never need reminding. I would highly recommend them as a locally owned business and a reliable one.

    CleanGreen Asheville

    FYI most of their positive reviews were written by family members- which will be obvious when you look at them closely. They couldn’t scam yelp since yelp checks IP addresses so trust the 2 star average on Yelp vs google

    AVOID- we have done business with these guys in the past. Though they lie in their review response- they have come out to service TWO other units on our property that they also did not install. 8 days ago we made an appointment for them to top off one of our HVAC units that had lost a little bit of charge when we were moving the head. Pretty much the most basic thing an HVAC person could do. The person said the earliest they could come out would be this Friday and quoted me the price per pound- said it was no issue. It’s a vacation rental so we blocked off the rental for Friday so this could be done- thus losing revenue.

    TWENTY MINUTES before our appointment we get a call from them that they can’t do the work and don’t want to be “liable” for working on a unit they didn’t install (again- they’ve been here before with no issues)

    Incredibly unprofessional- I expressed my surprise and the guy didn’t care at all. I did let him know that I’d be writing a review to warn others and his response was “do what you need to do” while laughing.

    What a joke of a company.

    Patrick Creed

    Quality Comfort installed a mini split in my Airbnb. They are really great people. Very high integrity. Very kind hearted people to talk to. Their pricing was just right and their work is the best around. This is a VERY trustworthy company. Highly recommend.

    RME

    A local company that provides good customer service, very responsive. They answer the phone and they do good work.

    John Ireland

    Knowledge tech, on time & took the time to answer all my questions. Great experience with this company.

    Erica Vandermore

    I calledthese guys to repair my ac unit. Appoint was set for 8-10 am. By 12 nobody had shown up or called. I called them and was told the guy would be out at 1. By 2 still no repair guys show up. I call again at 3 only to be told that they couldn't get anyone out that day. I ended up missing a whole day of work waiting and still have no air and nobody ever called to update me about anything

    Igor R

    Very good reputable company! Professionalism is the goal and quality is the priority.
    24/7 on call service
    Does great new construction installs at an affordable price, financing is available. Top trained service technicians are ready to come out to any service call.

    RayD

    We built a new home in 2019 and Quality Comfort installed the HVAC systems. We asked to be set up for routine maintenance and never succeeded despite a couple of attempts. We also experienced a few issues with distribution of the airflow and humidity control so we wanted someone from their firm to assess our needs and they did not respond to that either. Due to a more pressing need to add humidity in the winter months we had them install a humidifier that was installed incorrectly. Although it functioned, it also blocked a large portion of the plenum thereby reducing airflow that we had already expressed concerns about. We had another firm assess our situation and they removed the humidifier and properly installed a new one, they adjusted the airflow issues successfully, they installed a new mini-split system in an area of the home we had neglected to have HVAC installed, they installed dehumidifier for the summer months and they have set us up for routine maintenance service. All of our contacts with the new firm were met with prompt replies and sound suggestions. NONE of the contacts with Quality Comfort were responded to either promptly or with thoughtful assessments. QC may be adequate for a quick HVAC repair or light duty issues, but in our situation they designed an inadequate system for our larger home and completely failed to follow up with us regarding concerns. I DO NOT RECOMMEND the firm for new installs or HVAC design services.

    Dima Kazantsev

    Mathis electronics has used Quality Comfort for many years and are very happy. In the midst of heat days they were able to squeeze us in and fix our AC

    Meredith Metz

    These guys are awesome, lowest price around, but their work is top knotch. They quickly worked me into their schedule and helped me to figure out the best system for my home. Alex and his team are very professional and know what they're doing. Highly recommend.

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