Holbrook Heating & Air Conditioning

DON''T HIRE THESE PEOPLE TO DO ANYTHING! A signed contract means nothing to them. A friend of mine paid for a high efficiency boiler, they haphazardly installed a mid efficiency boiler. New piping that was done wasn't professionally routed (pipes run in floor joists without any pipe supports) just ran throughout the cellar hanging in the way everywhere so you have to duck. Boiler vented out of a window well. The list of bad workmanship was a mile long. He called them repeatedly to fix. He took them to small claims court, they had their lawyer. Everything the customer presented was dismissed as hearsay, so if you want your side heard you need a Lawyer. I've been in the heating/cooling business for 40 years. I was recovering from spinal fusion surgery and couldn't do the job at first. I ended up fixing their cobbled work after I healed. This my opinion.

I would not recommend this company to anyone. I bought a high efficiency on demand tankless heater from them five years ago. I was having trouble with my hot water, and a technician came over. He recommended that I have valves put in so I would be able to flush the system. I asked them why they weren't put in when the unit was put in by them and he told me that the company that made the unit said it wasn't needed at the time. That was the first lie I caught them in as the manual recommends a flushing annually. When the valves came in two weeks later a technician by the name of Sean came to install them. After he left, the unit was leaking. I called them to have him return to fix it which he did, free of charge as he admitted that it was his fault. He also admitted that he was not familiar with the particular unit that I have, that he mostly works on another brand of units. That evening I hear clinging in my pipes thinking nothing of it as there was still hot water which was probably still laying in the pipes after the water was turned back on. The next day, I had no heat, I no hot water. I called them back and spoke to a very rude, unprofessional, and uncaring woman. I explained the situation to her and she's began quoting me prices. I told her that if it was determined that it was the technicians fault who put in the valves that I would not pay. She told me that the prices had to be paid. I told her the appropriate thing to do was to first make a determination if it was the technicians fault or not who installed the valves. She continued to just quote me prices, and I continue to tell her that it would be appropriate to determine whose fault it was first. She hung up on me. I called back several times and was told that they would call me back and they never did even though my grandchildren or in my house at the time that we had no heat in hot water while they were staying with us. I called a day later to speak to a manager I was told that he was dispatching his people and it wouldn't take long and he would call me back. He never called back, I called again and was told he wasn't around. I would not recommend this to anyone. You would have to be insane to hire Holbrook Heating

Waited several weeks for a technician to show up and provide an estimate for a central air installation. Bottom line: This place gave us an estimate of over $21,000 for the job which I knew was excessive. In addition, they tried to sell us a unit way too big for our home which would not have functioned properly according to several opinions we obtained. We just got an incredible new air system installed beautifully, professionally and efficiently by a local company for under $10,000. THIS PLACE IS WAY, WAY OVERPRICED!!!!! STAY FAR AWAY!!!!!!!!

Holbrook was subcontracted to install a 3 1/2 ton AC at a home we purchased courtesy of the previous owners whom paid for the install and product. The problem was within months the air conditioner was having issues not cooling and freezing up, the blamed it on the previous home owner not changing the filter. However, Holbrook had to come back a second time and make (an unknown repair) at no cost to the home owner, it was obviously not the filter, but they never admitted this. Fast forward to our purchase of the home and the air conditioner again had issues, not blowing out any cold air. So I called Holbrook, they told me there could be a leak, well they found out that someone (one of their employees didn't tighten the connection for the refrigerant thus 90% of the refrigerant leaked out!! Also they never checked any other sections of the line just connections.. not to thorough. So, i just assumed that this was going to be a no charge appointment. However I was charged $270, I told the repair man, no way, this was not my mistake and I should not be charged at all. Finally after dickering with an unsympathetic Manager I was able to get the bill cut in half, but that was the BEST he could do. I was so disappointed.

Now, recently I had my Air conditioner checked by another, MORE RELIABLE and friendly service tech and they diagnosed the compressor bad/failing in need of replacement. SERIOUSLY Ac bad and its ONLY 4 years old!! So repair estimate (part covered) however with labor it is $1400 nearly half the cost of the original AC Unit. My service tech from the company I use said it is most likely due to issues with the install as well. So my wife called Holbrook and asked them to fix this issue and was greeted by a rude receptionist who basically said its not our fault and we also can't extend your warranty. As a matter of fact, every time that we have called Holbrook, we have been greeted by a rude receptionist. I feel they have the worst customer service, and I would stay FAR away from them. I am also considering reaching out to Home Depot to let them know to stay away from them as well!

I went to Home Deport looking to buy a replacement central AC unit on April of 2020. They had an area designated just for that so I called the number and within a week a sales rep. from Holbrook Heating showed up for an estimate. The pricing worked for me especially since the contract stated 5 yr parts warranty and 3 yr labor warranty; unfortunately, 1 day before a yr, the unit stopped blowing cold air. Even more, I actually moved out in January of 2020 but naturally I told the new home owners about the new major appliance and the warranty since the executed contracts had no non-transferable stipulation written on it.
Once Holbrook was contacted on the non-operational central air conditioning unit they just installed under a year ago, they conveniently stated the warranty isn't transferable, even though that isn't stated anywhere in the contracts. In addition, they made me pay them directly to cut out HD which voided the HD Home Services warranty which would have covered it!!

Very happy with the service, was quick to respond and quick to complete.

Very good job, explained the process thoroughly.

Had a problem with an installation, they came quickly and fixed it

horrible communication!
said they would be at my house between 2:30 & 4:30. Waited .... & waited ..... & waited. well, by 6:30 I called to see what's up. I got an emergency line. When I communicated ergency, I got the person I spoke to in the morning assuring me the tech would be "right over". 5 minutes later I get a call from the tech lying to me that he's lost & doesn't have my address. What a clown show!😥 horrible management, horribly run. oh, and its below zero again tonight.

My husband just got home from hospital after triple bypass surgery. We heard noises coming from our unit. I called Holbrook and said that they would dispatch someone right away. Kyle was wonderful. He came out and fixed and cleaned our split unit better than new. Thank you so much.