Holbrook Heating & Air Conditioning

I thought because Home Depot and Jim Boeheim endorsed them that Holbrook would be a good company. I was very wrong.

Between leaving us without heat for 2 days (technician left but said heat was working), failing the city code enforcement (didn’t seal exhaust which caused CO2 to build up in basement), technician connected condenser pump wrong (which caused water to drip on floor), not having all materials needed to complete job (it took 3 weeks to complete), one technician, Nathan, used 4 letter words like he was out with his buddies but worse of all not one time did anyone from management reach out to us (the service manager came out and competed the job with original technician and left without talking to us. I’m assuming we are completed.

On the positive side all the technicians were respectful. Even foul mouthed Ethan.

Over all the worse home services company I have ever felt with.

Great service person, it's been a pleasure having her work on our units, thanks for you services!

Best customer service to date. You can't go wrong with calling Holbrook for all of your HVAC needs.

Scott found the refrigerant leak in the coil & a replacement coil will replace the original coil. Scott listens to my issues & has provided me with assurance that Holbrook will help .
I like Scott.

tech who responded was a 10 plus. !!
i would like to have him respond each time i call. he is polite,very knowlegable and efficient.
thank you

Excellent experience. The employees were very professional, and knew what they were doing. I would highly recommend Holbrook to everyone that i know.

Great staff in Watervliet to work with and immaculate clean-up when HVAC replacement was done.

Called on Wednesday afternoon and they were here Thursday morning. Highly recommend for any work on furnace or central air.

Service response was prompt. Technician explained the situation fully and didn't try to sell me something I didn’t need, like most others.

Tate Northrup did a great job on our AC maintenance. Thank you!