Duell Plumbing & Heating

Had plumbing service performed as well as heating service. Both times work was efficient, thorough and completed very professionally.

I called Duell Plumbing and Heating for a plumbing issue and they came promptly and fit their visit around my schedule. Within an hour the had the entire issue resolved and were friendly and professional. I would definitely recommend them to anyone in the Capital Region with any plumbing needs.

They were at my house within a half hour of calling for service. Dave and Kyle were very efficient, friendly, and made sure they explained what was happening and what they were doing to fix the issue. I will definitely call them again when I need more work done.

We have called upon Duell Plumbing and Heating for a number of projects at our home. Some of these have been as small as replacing an exterior hose bib, and some as large as plumbing a new laundry room. Each time we have been able to schedule quickly and receive a comprehensive estimate of the scope of work, the required materials, and the cost. These have always come with an explanation for the choice of materials and the rationale for the process to be used. Each project has been completed professionally and the job site has been left cleaner than it was prior to service. You may find the prices at Duell Plumbing and Heating slightly (only slightly) higher than you could find elsewhere. However, the peace of mind that comes from knowing you will receive comprehensive service in a timely manner by trustworthy people is worth the cost. Duell Plumbing and Heating has been my family plumber for the past 7 years and everything they have installed in my home (large and small) is still working just as well as the day it was installed. The whole organization is a pleasure to work with, including the office staff, the technicians, and the Duell family. I highly recommend giving them a call the next time you have a plumbing or heating need.

Very professional experience, very prompt,would recommend to friends and family.

those guys know their stuff, when they were done it looked like a piece of art, very happy with whole experience.

I don't understand the 1 star reviews of Duell. I decided to check the two people that said more than "I can't recommend Duell plumbing", and the majority of their other reviews were also negative.

We were having issues because the shut-off valves for all three of our toilets weren't working, and in order to properly clean a toilet it requires shutting off the fill and flushing to reveal most of the inside toilet surfaces to clean. These valves were probably the originals installed with the house (1963), and they just weren't working. We also had three bathroom sinks, and the kitchen sink shut-off of the same vintage.

We also had an outside faucet who's line ran from the utility bathroom through the garage, and out the side of the garage. The line used was a copper pipe, and the shut-off valve for it was inside the utility room wall with two small louvered doors 24" high that were mostly blocked by the sink. I had a three foot piece of 1" dowel I had designed to reach the shut-off. I had to use it hanging over the sink, leaning upside down, and watching in a mirror and a flashlight in order to turn it off. Even thought I tried to faithfully turn it off before the freeze, I had forgotten one year, and one year I turned it off but must have forgotten to release the pressure and leave the faucet open outside. Well, the pipe in both instances split, and I'd fixed it the first time myself, and just hadn't gotten around to repairing it the second.

Not knowing who to trust, I looked up HomeAdvisor on-line and contacted them to get recommendations. I got quotes from two firms in the neighborhood of $1500.00 each, and a three to five week lead time. My wife knew Duell from her time as a teller in the bank, and suggested I call them. I told them what we needed done, and they came out that afternoon to see what they needed to do. Their quote was less than 1/2 what the others quoted, and they came two days later to do the jobs.

When they came, they discovered they needed more materials to do the job, and one workman went to get them, while the other one went to work replacing the ancient shut-offs with standard 1/4 turn ones (read newest technology).

I described the outside line issue above, and when they started to run that line, they had to remove the bathroom sink, and one of the guys climbed into the itty-bitty space ( I still don't know how he fit, he was broad shouldered and muscular) to remove the old line and shutoff and run the new (flexible plastic) line to the outside. They asked me if I wanted the shut-off in that cupboard (are you kidding?) and I said not if they could help it. They installed it in the garage (in plain site and easily reached), and installed a Frost Free Anti-Siphon faucet.

With the run for the extra materials (connection lines for two toilets) and all the hassle to install the outside line (and a couple of extra shut-offs to replace the last of the ancient monsters) they were still in and out in three hours, and didn't charge a dime extra.

I HIGHLY recommend Duell!

Very good customer service. Staff was experienced and knowledgeable. Looked for ways to help consumer. Cleaned up the work area upon job completion. Although all costs for plumbing are high, Duell was reasonable compared to most. Would recommend to others and plan on using again.
Bob Resnick

Duell Plumbing provided us the sloppiest and most incompetent workmanship imaginable. We purchased a new furnace from Duell two years ago. The day after installation the water measuring tube leaked. Shortly after that the furnace would not kick on. This was on a night that would have freezing temperatures. Trying to get help late afternoon became a negotiating game. The tech we had dealt with throughout the installation pointed out they close at 5 . No emergency service, no weekend service because to quote”we do the job right the first time.” He finally would come over after hours “ if his wife would let him.” Today we had Schenectady Fire and National Grid at the house for a gas leak. The gas leak courtesy of the furnace. Duell installed the wrong valve to connect the gas to the furnace. We also made the mistake of purchasing a water heater from Duell This was before the furnace. We have rented the house and needed new insurance. When the inspector came to the house it was discovered a venting pipe was not put on the water heater at the time of installation. This is a standard part of the water heater and needed for code. Thank you Duell plumbing for providing so much business to Crisafulli brothers. Crisafulli brothers will be at the house

Bill Earley tomorrow to replace the incorrect furnace valve.

Prompt service. Prices are high but they come the same day. Do a great job and are very friendly and professional