Arista Air Conditioning

Do yourself a favor and don’t waste your time with this company. Not only are they union workers and charge significantly more than everyone else, they do a terrible job. We had them over for a coil clean and they did a half job and left a wire in the water pan which blew out our transformer. We had another company come to clean up the mess and they were baffled what a bad job Arista did and mentioned they would have charged around $950 not $1,550 for a coil clean, and they would have actually cleaned everything. I’ve given them two tries at this point and almost did a service contract. There are more qualified better companies on the UES. Oh and they love telling you how busy they are so they can send one of their post grad union folks over for some overtime rate.

We got these guys in as they were the building HVAC company. They came and said they didn't have filters needed. So they rebooked a new time. They have now not shown up twice for appointments. I have rung them 7 times in 3 days. Sent emails. I even sent one to the VP of operations. No response. Terrible terrible terrible. Choose another service provider just not this one!

My Organization has an annual contract with Arista and I must say how delighted I am with their service team.

When service is needed, I always request Dominick I. He is very professional and takes pride in his work. His work never has to be questioned.

Adding, he is personable and always have a smile. Overall he's just a great technician. I value him and hope Arista sees how valuable he is to their company.

Best

We located Arista based upon their very high ratings on Google, unfortunately sometimes ratings don't portray a full picture of the quality of services provided. Their service fees were slightly higher than other quotes (and after re-reviewing the quote, they charged for a pulley that was already on our system, so we also got overcharged), but figured sometimes "you get what you pay for" and maybe it would be worth it. It ended up taking 3 separate visits (2 of them being over an hour) to our location to properly repair our HVAC system, this being after I already told them exactly what the problem was before anyone even came (having done electrical work in the past this could have been done in an hour or two but the building wasn't repairing it ourselves for liability purposes). We could have overlooked the amount of visits required to get the work done, but where they really dropped the ball was with communications. They sent us a bill after the fact which was $260 higher than what was given as a direct quote in the beginning. When this was brought up to accounting and the account manager it took them over 4 months of emails for them to finally correct the problem, it seems like it was an ongoing problem in their own internal communications as well as communications with us.

Our entire experience with Arista was great! It was very easy to schedule our appointment for the next day and our technician was wonderful. He was prompt and fixed the problem, leaving no mess at all. He was very kind and polite.

I can not thank the Arista team enough for helping us over the recent cold spell. With temperatures in the single digits – and wind chill in the minus figures, our heating system failed and the contractor we usually use could not respond for at least 2 days. We panicked as there was no way we could operate our business without heat. We were even more concerned about pipes freezing. I have seen Arista’s trucks all over the city and in desperation gave them a call. I fully expected that with the cold weather and not being an existing customer, I would have to wait for days. I was beyond thrilled that they were able to get a technician to our office within a few hours and had the problem corrected shortly after that. Every aspect of the service experience was incredible. THANK YOU so much!

Arista has been nothing short of amazing. We had an issue with both of our rooftop HVAC units, and from first contact to final invoice, these people are the most professional, and knowledgeable I have ever met in the industry. They combine old school knowledge, with state of the art expertise. I highly recommend Arista for any and all your heating and cooling needs!

It's such a breath of fresh air to work with a company who actually cares. Arista Air is a prime example of fair price and partnership. They thrive at follow up and getting the job done quick. They provide accurate information and go over and beyond by provide live updates and video footage when needed and even contact property managers when needed. They are my primary choice for all service calls in New York. The staff is truely amazing too!

We have relied on Arista for many years for our HVAC service needs. They have always provided us with responsive and exceptional service. Their staff is highly skilled and always a pleasure to have in our facility. We have worked with other HVAC service companies but Arista has proven to be the best by far.

I am a building manager in NYC since 2001. I hired Arista in 2004. Before I used arista I was spending most of days and tenant conversations on how unhappy we were with our air conditioning and heating. As of 2004 and bringing arista on board after interviewing many companies. myself and landlord have never been happier. The mechanics and sales people are professional and knowledgable. My cost has reduced by 40% and my satisfaction has increased 100%. Their management team is great. all of my tenants who are required to have service contracts, all have hired them and are extremely happy. I wish all my vendors were like Arista.