Atlas Air Masters A/C & Heating

I have been using Atlas for over 10 years and by far are they not only knowledgeable but honest. One incident when we came home from vacation several years ago, the furnace stopped heating due to a water flow issue. I forgot the maintenance guys name but he checked every component of the furnace and determined the issue to be in the module box. Replaced and back to heating. Very trustworthy organization

Really disappointed with the customer service. We called and scheduled an appointment for AC maintenance and were told that we needed to wait a month because they were extremely busy. As this company previously serviced the units for the old owners of our home, we decided to wait the month. In preparation for the appointment, we took time off work and on the morning of the appointment, I called at around 8am to see if I could get a more precise arrival time. I spoke to Ashley who told me that my appointment was confirmed for an 8am-12pm time slot and I should expect a technician during that window. No other information was available. A little past 10am, Ashley called again and said our appointment was being cancelled because we are considered a non-priority customer and they were slammed with emergencies. She offered to reschedule us again 2 weeks out but could not guarantee that we wouldn’t get stood up again. I questioned what changed in the last few hours from her confirmation to her cancellation and she offered no explanation. I then asked to speak to a manager and she said someone would call in a few hours. No one called. We left at least 4 voice messages with their answering service over the next two days- all of which were ignored. My mom called and left them a voice message and got a call back in minutes again from Ashley!!! When she asked Ashley why no one was calling us back and ignoring our request to address the last minute cancellation - Ashley hung up the phone!!

Extremely unprofessional and rude. Do not recommend!!! They have zero respect for people’s time and their customer service is atrocious!

Atlas Air Masters' Trane heat pump system was the third leg of converting my ordinary development house into a zero energy home - together with my solar panels (SunBlue Energy) and foam spray insulation (Foamco), my 35-year-old center hall colonial now has no utility bill and is essentially off the grid with no carbon footprint. So let me tell you about Atlas Air Masters, as I have reviewed the other two great companies previously.

Atlas Air Masters stands by its work like no other. Bryan and his team care more about their customers than any contractor I've ever worked with. I was very demanding about the climb up test on the Trane heat pump system they installed, and Bryan's team delivered results above industry standards, giving me a vacuum isolation that held below 500 microns for 15 minutes. He said "If it makes you happy, that's what we'll do." And that's exactly what they did, even though it took much more of their time. The work they did in my attic installing the new air handler and duct work was superb.

I love these guys and would recommend them to anyone.

On the recommendation of a friend, I contacted Atlas and their work way exceeded my expectations. From the initial consultation to the final work, they were easy to work with, professional, always on time and stayed on budget. I could not be happier with the work they performed and I highly recommend Atlas.

This company is completely unprofessional. I had them install a new central a/c system a few years ago. I had trouble this summer and it took them over a month to figure out what was wrong. They had to replace the blower and i had to pay for Labor. Then after that my system would work for a few days then stop blowing cold air. They changed me almost 500 to replace the blower that was still under warranty. It was only 4 years old. It took 4 technicians to figure out that supposedly it was a wire that was no good. 2 of the techs looked like they had come to my house looked like shady individuals. People you really don’t want inside your home. When I expressed I wasn’t happy they wanted to charge me again. They told me to get another company. Terrible service. Stay away from this company!!!!

DO NOT do business with this "company" and I use that term loosely they should just be called thieves. The replaced a water pump for our humidifier at the end of 2013 for almost $700. On May 29th we had a flood from out new pump. The technician Brian said they sold us a poor quality ump and it never should have been installed. They agreed it was their fault and the would replace it with a "brand new" pump. Friday August 7th we came home to a flood from the same pump. It was 9 weeks to the day they put in the "new pump". We called the service and the tech Carlos the tech said he would come out either Friday evening or Sunday as he was booked on Saturday. Friday came no show, Sunday no show. Monday we call the service no response several more calls later we receive a text that they arent servicing it and if we call the service again they will file harassment charges with the police.
WARNING STAY AWAY FROM THESE PIECES OF GARBAGE!!

Been using Atlas for over 10 years for service and new equipment installations. Bryan and everyone at Atlas are super helpful, respectful and experts in their industry. Highly recommend.

Terrible Service, they installed an HVAC that started leaking Freon within 2 years. When I called to ask them if their installation is under warranty they said that it was only covered by a one year warranty and that they will not be able to give me a price or help me fix it for over a month. There is no reason for the system to start leaking other than bad installation and they did nothing to help me out. I now face up to $2,000 in cost just to get the system repaired.

Very prompt and professional. After getting four previous estimates for replacing our old central A/C it was a pleasure to meet Bryan...he easily explained what would be the best system for our home and did not try to oversell options that were not necessary.

I have called on Atlas Air Masters many times over the years and they have always been fair, professional and prompt. I highly recommend them.