Atlas Air Masters A/C & Heating

we chose these guys to replace our AC because we had felt they were honest letting us know we could probably wait to get the unit replaced for a bit. when they did replace our unit they failed to tell us they needed a grounded plug/extension cord for the pump and so just hooked it up improperly. as a result our whole basement flooded with about 2 inches of water before we realized it was leaking. someone came back and replaced the pump with a sort of "oops i would have done the same thing!" attitude that did not help the mildew/mold growing in the basement. as a bonus, both in installation and repair the workers left garbage all over the basement (coffee cups and holders, bottles, a bucket with dirty water in it). finally (and somehow the least of our problems) we asked them to let us know if they were opening our back gate so we would know not to allow our dogs outside and we could prevent them getting loose. they ended up opening the gate with no warning and we just feel lucky we happened to notice before the dogs got out the door.

After returning from warm Miami just a week ago, came home to find my heat wasn’t working. Atlas was recommended to us and they were at my house to check it out within an hour. I was given a 3 time window and they came immediately, especially after hearing we have a 4 year old. After finding out that we needed a whole new HVAC system on a Friday - they immediately scheduled the job to be done first thing in the morning Monday. They also came back with 5 space heaters for us to use to get us through the cold weekend. They also explained to us in great detail what the issues were. They called to let me know when they were on the way this morning and they had the job done by 3pm. Sean, the tech was just a pleasure to work with. He truly cared about the fact that we have a young kid and did everything he could to get our heat up and running efficiently. I highly recommend!

Bryan the manager came over to give an estimate on how much it would cost to replace my 22 year old furnace and central air unit. Bryan is very friendly and professional. The price was very reasonable and they offered great financing which the other Trane dealer in my area did not. The day of the job Bryan and his team arrived. They where very professional and put tarps down on my rug not to stain it. They where done in a day. I choose to use a Google Nest thermostat which I purchased from Best Buy and without even asking Bryan issued me a refund on the thermostat that was in the contact. A few days later I didn’t understand how the new thermostat worked, there is about a 3-4 minute delay for the heat to come on when the temperature in the room falls below the hold temperature. I called Bryan and he came right over and checked it and explained what was going on. I would highly recommend them. They did a great job 5 stars.

I highly recommend Atlas Air Masters A/C&Heating Co. Everyone from the Secretary/Receiptionist, to Sean the Service Tech, as well as the removal techs to the installers of the new Trane heating and A/C units, it was a very pleasant experience. The owner, Kevin, also contacted me to make sure everything was completed to my satisfaction. The whole crew is extremley professional. I will recommend Atlas to all my friends and family.

I have used Atlas air for the past 10 years or so, I recently had them come to service my A/C units they put in a hard start pack the technician (Sean) was at my house less then 45 min. He charged me $575 after he left I looked up the part the most expensive one I found was $59. I don’t mind paying for something but over $500 for 45 min work that’s just robbery, when I called to question the bill no one could tell me how much the parts. I asked to have a manager call me still no call. They have lost my respect and my business

Unfortunately I will no longer be giving Atlas my business. This review does contradict the review given by my husband before this incident. I’ve used Atlas for more than 20 + years for heating, A/C, hot water heater, and all related and until now have been very satisfied. This season following a routine A/C check up, I noticed water dripping from my bedroom ceiling. I reported to Atlas and to their credit, the tech returned right away, removed some sopping insulation, then replaced a component related to the drain pan which directs condensation to the gutter. This apparently was defective causing the pan to overflow in the ceiling. He indicated he “should have caught that”. Tech cut a small hole in the Sheetrock to drain the water. Looked like that would be a sufficient remedy, unfortunately the ceiling had been saturated and is now visibly sagging. I later overheard my husband in “conversation “ with Kevin who was shouting on the phone, arguing that he disavowed any responsibility for damages, this problem could have occurred at anytime and was not related to their service call etc…..I asked him to stop by and inspect, he replied he was going on vacation for couple weeks and would call me when he returned. He has not called. I wrote a letter to the Atlas company inquiring about his insurance company for a potential claim. There has been no response. I am tremendously disappointed having done business with this company for many years, and have been accommodating his preferred payment method. Overall I feel that I received a very shabby and unprofessional response to what had been a valued business relationship. We are currently in process of the repair.

Picture this! My A/C goes down in mid Aug (90+ and humid every day). I call Atlas. They have a tech at my house the next morning (impossible in the summer of 2018), they explain options (in simple terms), and install the new units in ONE day. I'm cool again thanks to Atlas. Most important----I feel like I got a good deal! This level of service, professionalism, responsiveness is rare these days. I can't say enough about the ATLAS crew!!!!!!

It's been 11 months with my new A/C---------it broke! I called the Atlas boys. They arrived that day, ordered the part, and installed the part the following day! No cost to me "customer"! Yes it broke BUT that's on the manufacturer NOT Atlas. They did everything possible to make it right.

I'm still a fan, and about to refer them to my neighbor. Need I say more?

I met with Bryan to go over the 3 central ac units that service my home. He was very knowledgeable and explained how the equipment that was 35 years old and still working, used a very large amount of electricity. We decided to change one old unit with a new more efficient one. The new unit, when tested used almost half the electric current. The installation crew of 3 very professional installers, removed the old a/c unit and furnace coil, sealed all surrounding ducts and cleaned the area completely and removed the old equipment. It was an excellent job and I highly recommend Atlas Air Masters for all HVAC needs. I will certainly use them again.

Just completed our 3rd replacement A/C zone with Atlas Air Masters. The first was in my previous home some 13 or 14 years ago. The quality of their work has been consistently excellent, their installers and service techs highly professional, and the pricing fair. Bryan in particular has been extraordinarily helpful at every step of the way, from scoping to estimates to installation to follow through. Highly recommended!

Atlas has been servicing our a/c system for years and we can’t say enough good things about them. From the time we call for an appointment and speak to lovely Joan and the other office personnel, we always know we’re in good hands. Kevin, Brett and the entire gang are wonderful professionals, very knowledgeable, quick to respond plus quick in completing the service calls. We highly recommend them!