Crisafulli Bros. Plumbing & Heating Contractors, Inc.

Had an emergency this past Saturday night when a water pipe broke in my basement. It was a mess! I called Crisafulli Bros. because I had used them a year prior to install a hot water tank. They were there within an hour! on a weekend! The two guys that came were great...fast, courteous and did a remarkable job! This company is my go to for all my plumbing/heating needs. Best company in the area!

Crisafulli Bros. did me right. Other plumbers shied away from the job or simply didn’t respond to inquiries. CB was prompt and got me on the schedule right away. James, the plumber assigned, was punctual, personable, knowledgeable, and skilled. He went above and beyond on the job, imho. I will definitely be using Crisafulli Bros. again.

Shopping around for water jetting service for my sink drain. Crissafulli couldn’t offer an over the phone estimate but did offer an in person quote for $109. I will continue to shop around but unfortunately will not utilize your services if I have to pay for a quote.

Mr. Glasser was courteous and very professional. He took time to fully explain his diagnosis of our plumbing needs, and efficiently effected the repairs that were needed. He also offered advice for future care of our bathroom facilities. James did a great job!

After many years of using Crisafulli Bros. Plumbing & Heating for service on my air conditioning and furnace, which is excellent, I had the misfortune of using their plumbing service. Older house with cast iron pipes deteriorating and finally need to be removed. Right of they came in with zero tarps to protect anything from the dust or concert mess that now occurred. Instead of drilling the concert on either side of the pipe to prevent too much breakage; they pounded the concrete directly on top of the pipe. The manager show up and we were informed that more work was needed and that 3 men would be back the next day. Also, the quote was based on the population of the town he was raised in the state of Missouri??? The next day 2 men showed up and after a one and half hour lunch break and late arrival, I was approached for a signature at a few minutes to five. Was assured they were done and were finishing the cleanup. I signed this was Crisafulli never a problem everything back the way it was? Before I could get my shoes on and down to see the work they were both gone. I was left with concrete dust and debris everywhere. Concrete splashed on the walls and a collection of tools was left behind. Worse of all was all the stones erupting out of the concrete making the floor look like an erupting mess. Stupid me figure they will be back to finish. I waited one week and started calling to complain and get the floor fixed. After several conversations, they returned with tarps and dug up the floor again. The result looks like a couple of three year old played in the mud and the cleanup still is not what it should be. We are still washing and cleaning. I know it’s a basement but I had a Flat floor for my pool table. They brought no brooms or other cleaning material. Now I will not call them back as the manager told me sitting on my pool table they aren’t concrete experts. So I am looking at a couple of thousand dollars to get someone else to come dig up a discolored uneven patch of concrete and fix it once and for all. Avoid these people at all costs. I really going to miss the other services they offered.

Repair timeline:
4/8/2023 re-upped for "Red Carpet" service plan: $261.08
5/10/2023 scheduled checkup cancelled by Crisafulli: death in family
5/25/2023 Rescheduled checkup, tech determined system leaking freon. Set up visit with sales guy to determine options
5/30 Sales guy showed up pronto, no scheduling issues with him.
6/8/2023 Decided to first figure out what is leaking. Tech added dye to system: $445.89
6/28 Scheduled visit cancelled by Crisafulli: Tech called out. Rescheduled for 7/12. Reminded rep "Red Carpet" status guarantees priority status, whatever that means, also we've been screwing around with this almost 3 months now, and July is just around the corner. She was under the impression this is for a checkup, not a repair. Not happy.

Jake was on time, supervised and worked with new employee to service two air conditioning systems. He was polite and his demeanor gave me confidence the work was done properly. This was the second time he serviced the AC . It was like greeting an old friend. He certainly is an asset to the firm.

Jeremiah and his assistant did a fantastic job diagnosing the system error codes. Crisafulli Brothers is correcting the incredibly poor workmanship performed by Holbrook Heating and Air! I am so happy that I found a competent company to diagnose and correct the problems that eluded Holbrook Heating and Air for 3 years and over 20 service calls!

Tony was friendly and professional, he was on time for our appointment. He went over the billing process with me and I agreed. He did his work quickly and professionally. I felt the price was very reasonable. I will definitely call Crisafulli Bros if I have any plumbing issues in the future. Wonderful to work with, even setting up the appointment was easy.

Timothy from Crisafulli replaced my 40+ year-old shower/tub plumbing with new pipes and high quality fixtures - without damaging vintage tile or leaving a mess. He also installed an access door and shut-off valves that didn’t leave a hole in the wall to be patched. Only took about 4 hours, which kept cost reasonable. Courteous and professional from start to finish!