Crisafulli Bros. Plumbing & Heating Contractors, Inc.

Thank you to Seth Weinberger who came out to my house to quote me for a 4 head multizone ac heat pump. I had 4 quotes to choose from. While not my cheapest quote, Seth was the only company that followed up a few days after quoting me. He also was able to book the job when I was off for 3 days. He was quick to reply to my numerous emails too. Also thank you to the 2 service techs out of Glens Falls, Jeremy and Bob, who installed my unit. They were professional and did a great job!

Brian arrived on time and was extremely courteous and respectful. He explained each step of the process before completing anything, and was willing to go back to the warehouse to pick up a part needed to complete one of the extra options he recommended. We have always been happy with Crisafulli Bros. attention to detail and overall service quality.

There was a cancellation slot that opened and they were able to come a week early and check our air conditioner that had stopped working. The tech was friendly, quick, and efficient. Answered all of our questions and the service pricing, plus parts, was very reasonable. He got the air conditioner back up and running for the summer!

I called Crisafulli bros. after hearing their commercials on radio. My wife and I just moved into a new home and our gas fired burner needed service and a new vent motor. Jeremiah was dispatched and provided excellent service. He was patient and was articulate when answering my questions and explaining what he was doing. We're very happy with response time and having a professional job done with positive results and no mess.

We had an air conditioner installed by Crisafulli brother's last year. This spring a mouse got in to check it out. We had a technician Duane Gale come by to assess the damage. He was wonderful! In addition to helping us with that he researched new water heaters for us going well beyond what we expected.
Wonderful company! Very attentive to customers needs.
Next time I'm requesting Duane!!

After having a bad experience with a different company I called Crisafulli Brothers and have been so happy. Their plumbers know what they are doing. They are polite and respectful of my property. They are also respectful of my budget. I’m given several options to chose from. Dealing with Crisafulli Brothers is always a positive experience. I would highly recommend them!

New system installed In January. Shortly after our heat stopped working during one of the coldest days of winter. We called (during office hours) and we’re told they couldn’t send someone at that time. I explained that we live on the mountain and if it snowed it would make the travel difficult. I also explained that it was 52 degrees inside our home. That did not matter. We bundled up and used space heaters. Later on we smelt something burning resulting in a call to 911. Turned out that the wires inside the motor in furnace were burning. Days after no heat, the motor was replaced.
Fast forward - we recently had to turn on our AC, which did not work. Our home reached 94 degrees. I had called the Albany office and asked to speak to George, knowing he knew our home and history. I was told by the very rude receptionist that he did not have time and to email him the details as to what was going on. I was then transferred to the service department where I spoke to a very nice woman who was able to get George on the phone to resolve this issue. Service came to try to fix the system. A week later (and living in upstate NY) we then needed our heat again, which was not working. Service was again sent. Everything seemed to be working for about a week. Today, the heat is not working. The heat pump is struggling to kick on. I called & again was spoken to very rudely by the first receptionist and transferred to service who then transferred me to sales. I am extremely annoyed at this point & don’t know where to go from here. We have been left with a $13,000.00 + bill and an unreliable system.

Sarah Barnes

I had Travis Fair come to do some work at my house. He did a fantastic job, was upfront with me about what he was doing and how much it would cost, and was kind and professional the whole time. It was also super quick and he was right on time! I highly recommend his service to anyone who might need hvac work done

Joshua performed several plumbing services admirably. Very pleased. I would say that I was displeased with his manager when that manager stated I needed to pay twice for two service charges of over $100 because I will need another appointment set up next week to fix a valve that apparently is with the HVAC system. It seems one service charge should be allocated per customer.
So at the second visit they said I did not need to pay the second service charge and the service was performed admirably. Sebastian was great and it didn't take very long at all. Very happy with Crisafolli. There's a reason they're the best in the area.

Tech Brandon installed new thermostat and did minor repair to furnace. Explained everything, gave best options and walked me through each step of what he did. Knowledgeable, fair pricing - pleasant first experience with Crisafulli Bros!