Allcare Heating & Air Conditioning

During a hot period of August, I had Allcare come in and check my thermostat and AC. They were informative, courteous, and I never felt i was being hornswoggled or led on. I will definitely call them for routine maintenance and any other issues I have going forward.

They said they would come out on Weds. Between 1 and 2. I informed them, that 1 pm is when I return from Physical Therapy. Stephanie confirmed it the appointment. I told them I was unavailable on Thursday due to surgery. Weds. came, and they called me as I was walking out the door for physical therapy. They wanted to come at that moment. They knew I was going to be unavailable. The technician called and said the office would reach out to me. They never did. I called them, and left a message. John called me back. He was utterly rude to me. He even hung up in the middle of conversing. His exact words was "Bye". Not oh I am sorry, maybe we can come out later this evening. He just wanted to reschudule. The whole idea, was for it to be fixed before surgery. John seemed agitated and really did not want my business. The sad part is, I really wanted them to do the job.

My water heater was not kicking on. I was referred to Allcare from a neighbor who had a good experience. I called them around 8:30AM in the morning and spoke with CJ. He said someone could come by around 11AM. Greg showed up right around 11AM as promised. I explained the issue to him and he was able to quickly diagnose the issue as a loose cable and within seconds my hot water heater was up and running again. He was very courteous and professional and told me to keep an eye on it and if it starts to act up again to give them a call right away. Amazing customer service. I will definitely be using Allcare for any HVAC needs in the future.

The company was easy to work with after we knew that we needed a new unit they were able to fit Us in right away they cleaned up after themselves there was something that we noticed later that was more of a maintenance issue they came for free and showed us how to not have that problem anymore. I can't say anything about the price because I did not price it out with other companies. I have a 3 and a 5 year old so I needed to move on this right away. The only thing that I would have done differently is chosen a more efficient unit. they told me it was a very high efficient unit and I took their word for it but it did have the lowest Seer rating I priced out the unit and it looks like most of the money that I paid for was the labor not the unit. So if I would have spent another $500 I probably could have gotten a unit with a much higher seer rating. So the company was excellent I would absolutely use them in the future. but if I had anything to do over I would have spent a little more money and gotten a much better unit.

Outstanding work, systems work mint, electric bill significantly reduced, and very warm, personable people. They charged even a little less than they did after initial estimate! In a time of desperation, they were beyond clutch!

Great company, very competitive pricing offering all major brands. Allcare installed a new heating & air system and updated our duct work. Everything works very efficiently. Couldn't be happier! Thanks again Allcare crew.

Emergency call, they came right away. Excellent service!!! Very competitive pricing, fixed the problem, life saver!!! Would highly recommend!!!

Excellent service. Not only did they complete this job on time but at a fair price. Would highly recommend.

This was the absolute BEST service call ever. I got service the same day I called. I received several quotes and they gave the best quote. They were personable and knowledgeable. I highly recommend.

Wonderful service -- came out with no service call fee and got my heat going right away.
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After the repair I started to do some research on my old furnace. I saw how much more efficient the newer units are. I called allcare and they gave me some more information.
There is a program through nj gas , that gets their customers a new high efficient furnace and a high efficient water heater at 0% financing for 5 years. It's connected to your nj gas account and they just add it to your monthly gas bill. This is a very nice option for someone to upgrade to all new equipment and not put out any money up front. Allcare gave me the link to the application and the rest is history. The put in my new equipment quickly and neatly and I can't wait to see the savings on my gas bill. There are even rebates available up to 1,000.00 back to me in a check. The customer service on the phone was also very helpful. I was very happy with every aspect of the outfit of this business. They really know how to treat their customers and make them feel comfortable. Most companies will just send out a salesman that does not know anything about the installation and is just trying to sell the job to you for the most amount of money to get a commission. Allcare is family owned and operated. The actual installers came to look at the job first and see what it entailed. I really appreciated that also. I would recommend this company to anyone and if they ever need a referral they know where to call. Thank you guys again for the great job.