Desert Air LLC

***Save your time and money. Don't use this company***

My apartment complex uses this company. The a/c has been out for 2 weeks now. They were supposed to be out to fix it at the end of the first week. They didn't show. Apartment complex calls to find out why. "It fell through the cracks" with the installer from this -glorious- company. Apt complex calls again. The soonest they could get out was the next Friday. (04/28/2023) They send a new person out today, who didn't even know what they were supposed to be doing. Now they are claiming they 'dont have the parts'.

We are tenants who have had temps reach over 80 degrees and over multiple times for 2 weeks.

I called to discuss the lack of action and effective maintenance asking to be transferred to someone whose paycheck includes dealing with irate customers. Laura declined and decided to address my criticisms.

Her reasons are:

We do not have the parts.

This is a mechanical problem and it's not a simple problem.

It's not our fault we are cleaning up someone else's mess.

Translation we can't do anything, be patient, there is no plan.

My wife's chronic pain was down to almost nothing before all this started. Thanks to the repeated schedule failures, part finding failures, the fallout is that she is in a full fibro and migraine flare. Even if the AC comes back it will take DAYS possibly over a WEEK for the flare to subside.

Thank you desert air for the unwanted oven experience!

I had them come out and fix my backyard facuet. They showed up on time were very friendly. Joe let me know what they would have to do and the cost. Once I approved they went right to work and they were very clean. Butch and Joe are great customer service!
Thank you
Theresa

Great service, great price, quality installation! I had Desert Air install a split pump (AC & heat) for my upstairs bedroom and I couldn’t be happier. Matt and Donovan did a top-notch job and were very pleasant through the entire process. Thanks very much.

Desert Air is my favorite company to use. My bathroom sink faucet broke and I was able to get it repaired within the same day it happened, at a low cost too. While they were fixing my faucet, they noticed that the toilet handle was loose too and they fixed it as well. Desert Air also services my HVAC system, I have no complains about them. Their technicians are all so professional. They always give me a call before they head out to my home, to make sure I'm home or that I'm ready for them. I always recommend Desert Air to everyone I know, because I know they're the best company in town.

The heat in my rental unit stopped working. Greg was able to quickly assess and diagnosis the issue. He had to order in a replacement part and went above and beyond to have someone drop-off two electric heaters while the part was being overnighted. Greg followed-up the next day to install the new part. I would highly recommend Desert Air!

Very happy with the service I received after being told my furnace was leaking carbon dioxide from another company. To get another opinion they were able to come the next morning and inspect and clean and said nothing is wrong with my unit. Good and honest people running this company. I will continue using this company for future services.

**Get a second opinion. Save $100's**. I had changed the batteries in my thermostat and the heater stopped working. After playing around with the thermostat and the heater I called Desert Air for diagnostic service ($129).

The tech came out and I informed him that I changed the batteries in the thermostat and now the unit isn't working. The tech in examining the heater unit said the thermostat is getting power so the issue is not the thermostat. After further examination the tech said I needed a new furnace control panel at a cost of $660.

I decided to get a second opinion. I had another company come out and I explained that the unit stopped working after I changed the batteries in the thermostat. The tech looked at the thermostat and said the problem looks like that the thermostat is not fully pressed in to engage. You have to really make sure the unit is pressed into the wall. He took the thermostat off the wall and made sure to line it up. THE HEATER WENT ON!

The tech said that yes, the furnace would show power going to the thermostat, but as the thermostat was not fully engaged it was not sending any signal to the furnace to start. The tech said Desert Air should have inspected the thermostat. The tech checked out the control board to make sure there were no issues and said the board was fine. He said it was good that I got a second opinion as most people would have paid to replace the board and that wasn't the issue and would not have fixed the problem.

I called Desert Air and explained the above to them as I feel that I should not have to pay the full diagnostic fee. The representative said they will speak to their manager and call me back.

The representative called back to say that the spoke with the service technician and he states the control board is bad. I informed the representative that I don't agree as a second company said the board is fine and the unit works now that the thermostat is seated correctly.

Please always get a second opinion to save yourself hundreds of dollars in unnecessary repairs. I am disappointed with Desert Airs customer service and perfomance.

Greg was so professional, knew exactly what was wrong and how to fix it, then even went above and beyond for us by adding a copper conduit to the wire to prevent any further damage! I will be recommending Desert Air to everyone I know!

Edit : I also forgot to mention this, and it is key - this was an emergency fix! I had my new puppy destroy some low voltage wire on my ac unit outside, shut the entire system down. I called and they suddenly had an opening available and called me right back! Thank you Jillian for the call back and sending Greg! My house is perfectly cool now only a couple hours later 😊

I had Desert Air perform a trenchless sewer line pipe bursting replacement on my 70 year old disintegrating sewer line. I shopped many estimates for the job and Desert air got the bid based on good recommendations, reviews, price, and customer service. After Daniel came out for the initial estimate, i still had questions and concerns being a large, pricey project. So the owner, Spencer, came out to my house and answered all my questions in a very honest and friendly manner before I agreed to the bid. I very much appreciated Spencer's candor having dealt with other companies that give a very predatory vibe that will try and squeeze as much cash out of you as possible. Not the case here.

The job itself took 4 days right on pace with the estimate of 3-4 days. The 2 main workers at my house, Daniel and Martin, were very friendly and worked in a clean and professional manner. Daniel was able to answer questions I had during the job and quickly problem solved a possible issue of a water main pipe being in the way of the repair. After the job was done they did an excellent job returning my front yard to it's previous state. and the job price came in the same price as the estimate. I will definitely use and recommend Desert Air in the future.