Silver State Heating and Air

What a Godsend. After another repair company didn't want to bother with repairs on old furnace, we called SS and Dennis came and got us going, which was a challenge. He not only went the extra mile(s) to get a part and clean the furnace, he seemed genuinely concerned for our welfare (being old folks!) Great guy, good company, fair price. Can't say enough positives!

My sister and I had a exceptional experience when we called Silver State for a heating repair. This was after calling our maintenance agreement with another company who informed us they could not come out for maybe two weeks to repair our furnace, WTH. Silver State came out the next day, fixed furnace and came back the following day to continue to fix the furnace until it worked properly. I am setting up furnace maintenance agreement with them... exceptional wonderful guys! so grateful.

Silver State Heating & Air has exceeded all our expectations. After a HORRIFIC year long experience with another contractor, they saved us. They came in and fixed the repairs needed. Dave did the repairs and did a phenomenal job! Great attention to detail. They're a local family owned company who cares about this community. Bill, the owner, is awesome & cares about people. He is honest & will be fair. I can't say enough about how happy we are now, after a bad experience. We will only use them in the future, if needed. Thank you Silver State!

From start to finish we were beyond impressed with our interaction with Dave from Silver State Heating and Air. He came out the morning of the 4th of July holiday and promptly diagnosed and fixed our AC unit. He was highly professional and friendly.
Pricing was fair and we we will now use Silver State for any of our future HVAC needs!

This company is misleading and dishonest when it comes to billing.

They overinflate their quoted service hours to complete work and do not update their invoices to reflect actual hours worked.

When called out on billing over hours worked, they claim their quote includes ADMIN duties (same billable rate as service tech of course) and travel time.

Lesson learned - ask specifics about the quote hours before agreeing to those terms.

Ashley was my technician, he did an amazing job on my furnace. My family and I are very greatful we called Silver State. Amazing business price was good and very helpful and knowledgeable. Excellent service overall thank you so much.

Had made an appointment with tech on weekend for Monday. Time came Monday and no show. Called office to find out no appointment was scheduled. Was then scheduled. David came and did a super job but feel was over charged for time spent on job as he did not have part and had to go purchase. Common part thermocoupler should be on truck. They do provide military discount. All in all David was very professional. Heater cleaned and up and running.

Fantastic! Alex was my tech today, and after 4 days of freezing cold mornings/nights, he fixed my heater within an hour! Even ran an errand to get me a new filter. Mega friendly, fast, and gave me a quick "crash course" on what was going wrong with my heater! Not to mention he let my 14 year old beagle almost sniff him to death, all while keeping a great attitude. Highly recommend!

If you want poor customer service and to be left with a furnace functioning well below the levels it was running at before a routine maintenance visit, definitely use these guys. We called Silver State for routine maintenance and the technician had to come back three separate times that very same day because our furnace was suddenly misfiring. After confronting the owner about this, we were challenged about the health of our furnace because we have space heaters in the house. Anyone who owns an oil furnace knows heating oil is not cheap. We use the space heaters when we lower the temp on the thermostat in order to save on oil. While we may have continued to use Silver State despite the serious hick up in our furnace's functioning post their service, after the way the owner treated us we will not be coming back and will not be recommending them. So, now after a simple routine maintenance visit, we have a furnace that previously worked well and now needs to be reset weekly and a big bill (that includes a part we did not authorize the installation of). If you have an old oil furnace, or if you really just want good work done by respectable and respectful technicians and business owners, perhaps check out one of the other heating and air companies in town.

We have used Silver State Heating and Air for two years now and we love them! David is by far the best technician we have ever used! Our unit is several years old and was about to break. Every HVAC company that came to our house wanted to replace it. Instead of selling us a $6k AC unit, David found the problem and installed a $50 dollar control unit and now it runs like its brand new! As an added bonus, they are very reasonable and they treat you like family. Highly recommended!