Nevada Chiller & Boiler, Inc.

Travis at Nevada Chiller & Boiler is AWESOME! He didn't make us wait for an hour and instead arrived in 10 minutes. He thoroughly investigated everything and then explained everything in detail. We really appreciate Travis' responsiveness, professionalism, patience, and skills. We will definitely ask for him again!

Meet with aggressiveness as soon as the lady answered the phone. Asked to speak with a service manger to go over work scope and expectations. How to proceed with you guy’s checking our system to quote us for services. I would say with customer experience I had and the last review. This is not a good choice for your refrigeration needs.

The front end of this experience went well with good responsiveness from the service technician and a positive attitude. Unfortunately, once I received the bill and asked questions about it, Brenna (accounting) chose to be aggressive and combative without any effort to try and keep my business. I believed I was charged too many hours based on my conversations with the service tech but she refused to give on anything making it a very poor experience. I learned that giving a little often times saves a relationship and brings back far more business in the long run due to referrals and repeat work. It was disappointing that during our call, I provided her with multiple opportunities to save face and just apologize for the poor experience and yet she did not take it. This is two stars instead of 1 due to the service technician.

Deceitful and dishonest. Not a good way to run a business.