M & K Heating and Cooling Services

Our air conditioner failed during a recent hot spell. We are new to the area and had no idea who to contact. On recommendations found on the Nextdoor app, we chose to contact M&K Heating and Cooling. Of course they were overbooked. We chose to wait for them to have an available technician rather than contact another company. It was worth the wait. Their technician could not have been more knowledgeable, efficient and pleasant. Even the bill was reasonable. We will be looking to replace our 20 year old system and we will undoubtedly put M&K Heating and Cooling at the top of the list of potential contractors.

My first encounter with M &K was years ago when my AC unit failed. After calling another Company who said I needed a new unit and lots of roof work that would cost $8,000.00 I contacted M&K who fixed the motor for $300 + . It has been running great for years and only had to be replaced this year., Happy Nancy Austin

We found M&K Heating and Cooling by chance when the AC unit in our office's server room stopped working.

They were listed on the manufacturer's website as a Fujitsu authorized service provider.

Kevin showed up promptly and had a new system up and running within a few hours.

I called on them again when we received an estimate from another HVAC company to replace the AC unit in our high-end residential wine cellar including "necessary" major structural changes. The estimate was for $22,000. Kevin and Michael showed up and fixed the problem for less than $500.

That was two years ago, and they've taken care of our commercial and residential HVAC needs ever since.

We have received excellent customer service, and our issues are always resolved the right way, without repeat visits.

Matt Storck
Tang Industries, INC

Kevin was on time for our appointment and came prepared to diagnose the problem on my AC unit at Lake Mead. At the completion of the diagnostic testing he determined the fan motor was running over its rated amp capacity. This is causing the fan to shut down and not until the motor cools off, does it start back up again. I asked for a quote to replace the fan motor. This is where I became disappointed. Kevin took down all the motor data, went to his truck and came back with a price of over 500.00 dollars. I asked if he was sure on the price, he said he was, so I said thanks but no thanks, and sent him on his way. I went and purchased a new heavier duty motor for 133.00 and put it in myself.

Today was the second time they scheduled an appointment and had me take off work and no showed. They were supposed to arrive between 12-2 and I called at 130 to be told my parts were not in. The first time "he was stuck at an appointment" and they couldn't even call and let me know that. I once again called after the schedueld time to find out. Do not waste your time with them. The office lady didn't even try to make it right and hung up on me after trying to argue that it was never scheduled because she made the mistake.

Rip off! Charged me 5 times the cost of a 1/2 hp motor. And thats with the annual contract discount. They charged me $337.00 for the exact same motor I found on Amazon for $71.00. This price doesn't include labor for installing the motor. I had to give it 1 star to complete this post but I wouldn't give any stars if it were possible to post without. Even after calling them to complain about the price, they wouldn't make any adjustments. Say good bye to my business and I'm happy to write this review about a company that seeks to rip consumers off.

Extremely honest and fair-priced heating and air conditioning company. When my heater went out for the first time two years ago another company said I needed to replace the unit. When I called M&K the receptionist listened to my description of the problem and said it sounded like ABC...Well, the technician diagnosed the problem and her first intuition was right. Intelligent people all the way through.

Prompt; Courteous; On time; Resolved the issue; Gave us some good information regarding what we could do to maintain our unit; Will definitely call again and would recommend them to our friends. Technician was capable and diagnosed and fixed the problem that afternoon. This was in the record heatwave of 2016. Can't say enough about M & K, they were great!!!

I was pleased by the honest evaluation of what needed, or didn't need to be done, as well as the explanation of the service. Kevin seemed very knowledgeable and trustworthy, and he showed up earlier than expected, which is a pleasant surprise in the world of service by appointment.

The gentleman who came (I forgot his name) was EXCELLENT. He checked everything that could have been wrong and figured it out quickly. He was courteous, professional and pleasant. Price was more than fair and I would not hesitate to recommend them to others. I will certainly use them again if need be.