Larson Air LLC

5-stars ripoff artist

Be skeptical of the fake positive reviews here (a few were even posted by last names Larson and Larsen, lol) and stay away from this place for any of your air conditioning needs. You’ve been warned. So my tenant texted me that the upstairs unit went out again. He found Larson and asked if I could call them. I called and the owner asked for my credit card info right away before he would send a tech out. This sounded a little shady already as I had never heard of this place and I’m asked to hand over my credit card number, expiration date, security code, and zip to a total stranger but I did it anyway because I know how hot it must be in Vegas. The owner said that the tech will come out between 3pm and 6pm the same day, run a diagnostic, and let me know what the problem is and that I would have to sign an approval statement before they perform the work. Sounded okay to me.
So the tech called me four times. First time to let me know he tried calling my tenant to let him know he was on his way but no one picked up. Second time to let me know he had arrived and he would call me again after the diagnostic. On the third call he told me I needed two electrical parts that would cost me a total of $908. OMG! I had a real part, which was the compressor motor replaced three years ago and that was only $600. What are these "electrical parts", a diode and a capacitor? He also tried to upsell me some kind of fancy $500 protection kit which I politely declined. I wanted the problem fixed so I gave him the go-ahead on the $908 fix. Half hour later he called me and told me the work is done and my total is $1,037, including a $129 diagnostic fee that no one ever mentioned, the tenant had already signed the paper, and he wanted my credit card info over the phone again. This place wins the scam artist of the day award.
So the lesson here is always take your time and get multiple quotes and never jump on the first one. Unfortunately, I live 300 miles away and feel like I’m at their mercy to not price gouge me. The entire service call was less than 1.5 hours and they charged me $1,037 for probably couple dollar worth of parts. This place is a 5-star rip-off artist.

He was very professional, the tech Travis answered all of my questions. He went out of his way to find the problem as well as showed me how to work the new thermostat. He was very clean and on time and I would recommend Travis and your company to anyone.

A few nights ago during the heat wave my AC was humming and vibrating quite a bit. After turning it off that night, it refuses to power back on. I made an appointment at 9pm that night, got a response that somebody would be at my house between 7-10 the following morning. The technician that came that day showed up at 8, and was able to identify and fix the issue within an hour. I was very impressed with how quick and responsive they were!

They came and solved a problem with my a/c where another company had failed, and on short notice as well. Travis was professional, answered my questions and had everything running perfectly before he left. Highly recommend and glad to support a locally owned business!

Punctual and excellent customer service. I asked Travis a question about the filter and not only did he answer my question but took the time to show me how to do it. Would highly recommend him. 👌

On time and very efficient. Even though there was a glitch and a fuse blew making it necessary for Travis to go up into our attic, he had it fixed and up and running quickly.

Nothing like being quoted for a $420 capacitor that costs $15 online. Buyer beware.

Update: I called right after getting the reply to their message and was told someone would call me back. That was 5 days ago. I hate to tell you but 1 review doesn't always mean a fake or competitor, which at this point I don't think a competitor is trying to pull your business down any, you are doing a good job of that on your own. Also, of course my user name wouldn't be in your system, but you could find me by my last name if you actually did keep a record of your customers. I since have replaced the $15 part and it works great, however our other system still was not doing great, that you guys were suppose to check out as well when you were there, so I had another tech from a different company come out and they stated it just needed to be charged. So not only did you try to gouge me for a $15 part, but you failed to find a simple low freon in the other system either. So let's just count this as 3 strikes. Others that are reading, call around or read reviews, because it seems to be harder and harder to find a descent HVAC company in this town.

They charge 129 just to show up, technician quoted a huge price said it would be well over 1,000 and the 129 stick it to you fee. I elected to call another company that was much more honest, they charged 50 to look at it and almost 1/3 of the total amount Larson quoted to fix it. I was so happy with the other company I signed a maintenance agreement with them for all my company stores.

I called Larson Air today so they could look at the air conditioning system on a home I recently purchased. The home inspector said that the air temperature coming out if the vents wasn't as cold has it needed to be. I guess the temperature needs to be 18-22 degrees different from the intake. Mine was only 12 degrees so there was an issue. I called and scheduled a technician for Wednesday between 12-3 pm, the technician called when he was in the way which was nice. He found that the A/C needed about 2 pounds of R-22. That's the coolant in the system. Once he added it the home cooled down really quick. He recommended a new system because if the age of the unit. So I will be replacing the whole HVAC system in about a month.

Larson just left my apartment! its 10:10 am on Thursday morning and they came shortly after we called. Finally we found a company that will work around our schedule. We called them around 9 am today in a frozen panic and the truth is the second we got off the phone with them I felt much better. I called a couple of other companies, the prices were all in the same ballpark.. We used this company because they said they would work around my schedule and be right over because I had to go to work. I am glad I did ! Anyone reading this, I 100% vouch for this company if you have heating or air conditioning issues call them they are very good .... Thanks again Travis