ARCO Heating and Cooling

Kaitlin did a great job, she explained everything she was doing and was very professional.

4/13 - Kaitlyn was our technician today for our yearly spring checkup. Very thorough and she did a great job. Checked the inside unit and then went outside to check the compressor and she cleaned the coils on the compressor. Excellent job Kaitlyn! Thank you to Arco and team for keeping my HVAC system running and maintained.

UPDATE -
We made the decision to purchase new furnace and air conditioner from Bluestream and they installed the new equipment on 6/25. The installers did a awesome job! They started at 9 AM and left when the job was actually done - cleaned up their work area, helped me reconfigure my existing Nest thermostat.

Very happy with everything that BlueStream has done for our family. They have a customer for a very long time.

Original review:
A/C unit started making a rattling noise on Friday (5/29), I called Blue Stream and spoke with Toni, who immediately scheduled a technician to come out to our house. Toni was very friendly and told me that she would touch base with me later that day to let me know if the technician would be able to come by before end of day. Like clockwork, she called me back to let me know that the technician wouldn't be able to make it by and she scheduled me for Saturday (5/30). Todd was our Technician was on time super through, he was able to resolve the issue, but then also went over his write up with us and was there was no pressure. Later that afternoon I got a phone call from Toni and she scheduled an appointment for consultation on possibly replacing our air conditioner and furnace as the units are quite old.

I can't really rate on Good Value, but I have to say that they only charged me for a diagnostics charge and Todd the technician was here for over an hour. Todd was very knowledgeable and thorough by on his inspection.

Great job and I am looking forward to continuing to work with Blue Stream.

John was an amazing employee! He was very kind and very thorough with everything! I would request for him to be back again for assistance.

Our tech today was Katlin and she was friendly, courteous and knowledgable.

the good - they came out the next day and even came early cause of a cancellation. lady on phone was nice and no problem.

the bad - outrages prices. i had 2 burnt wires on the ends and possibly the blower relay due to water dripping down. instead of cutting off end of wires and adding new connectors he charged me $185.00 for 2 new wires (2.5ft long). and the relay i could've bought online for $60 to $80 he charged $200.00. i guess part of it was labor maybe? warm weather was in the forecast so i forked over the money just to get it fixed right away.

Chris W was a great help! Very professional and helpful. Highly recommend!

I called several local HVAC contractors in the area when my air conditioner failed to cool the house on a 100 degree day and Blue Stream was the only one to send a technician out that day, he arrived within hours and I appreciated that.

He inspected our 30 year old unit, noting it did not have power. The breaker was not tripped but he flipped it and the unit ran. He also noted a dirty coil and washed the coil and unit. He said he "did not like the look of the condenser" and advised it be replaced in the future, quoting us for a replacement and replacement units.

Within two days we had the same issue and I called a different contractor. He flipped the breaker and the unit cooled. He did not notice anything particularly wrong with the condenser other than age and advised installing a starter kit to help the old condenser start and extend the life of the unit, explaining why the breaker issue was happening and instructing me how to check the breaker's heat to make sure the breaker itself (a few years old) was not the issue.

I appreciate Blue Stream for their quick response time and the technician only charging for a visit, but will not use them again. The technician was friendly but my issue was not resolved. Fortunately, the second contractor did not charge for this visit, and will only charge to install the starter kit.

Katlin was a joy and explained everything so clearly for my annual AC check up!

Chris waters was FANTASTIC! I will be requesting he come to my residence every time in the future.

Both technicians were friendly and knowledgeable. Explained things when I asked questions.