CM Mose & Son

I like to use local businesses, and I have used Mose & Sons for my HVAC and electrical needs for many years. My Service Consultant Reese responded to my appointment on a cold and rainy Monday in May. He was very cordial and helpful in checking out my units and reporting his findings to me. So nice to have such a knowledgeable and friendly house call at a reasonable price.

I am a 8 year customer and angry at learning they are charging a ridiculous amount to replace a capacitor at $471!!! I have called 4 other companies to learn that the reasonable customary is in the range of $150-$180. This is how they treat a long time customer that has even sent referrals to them. They say it was a system glitch and say they can shave off $125. Which is STILL well above the reasonable and customary!!! I even found a company out of Clinton Missouri that would have come up to do it for $180!!! Guess we will NOT be buying our new AC Unit from them. When you get their bill they also will not itemize it so you can see the part cost vs labor. Look it up Capacitors range from $8.50 to $38.00. pretty step mark up to charge a customer $471!!!! Going forward I will not recommend them anymore don’t want to have excess charges done to any friends or family!!!

Reece was most helpful. Our issue was batteries we did not install correctly. Reece installed them correctly at no charge. He even turned off the lights when he came back up from the basement. That was much appreciated.

The Crew was very Polite and aware of keeping the gate closed for the little dogs. Generac is a well known. I look forward to having Peace of Mind with the Weather turns Harsh. Thank You.

CM Mose performed maintenance on my whole home Generac generator system. The technician was on-time and courteous.

I've not had such a system before but I feel the cost was a tad high, thus the 4-star rating. Overall, however, I am pleased with this company, so far.

So I get that I had an issue that was a last minute fix but I was originally told the service call is usually $98 but they had a special going on for $49.
They showed up the next morning. They first said the fan motor was bad but then once removing it he realized that it was fine. Then he said he wanted to test the capacitor. It was bad. I looked up the part and on Amazon it was max $38. So he replaced the capacitor and the unit worked. He was at my house (including time to take payment) 32 mins. My total was $471!!!! And he said he waved the service call fee! Please do research before using the first person that responds. Every other person we have spoke to said prices to change this part are $150-200max! Never again will I use them!

Michea Becker and his colleague did a fantastic job installing the new AC unit outside. They were professional, kind, and respectful of the property. They cleaned up after and left the grounds looking better than the way they found it. These guys definitely deserve a raise and lunch! Thank you Michea and everyone at CM Mose and Son for being the best in the industry. We appreciate you.

Fantastic customer service from Stuart Jones! We received a text ahead of time with tracking for Mr. Jones and a picture to ensure we knew who was scheduled to arrive at our home. Mr. Jones arrived on time; explained the process and was very professional. Highly recommend!

Ryan was superb checking my Generac generator. Absolutely the best. I've had two cm Moss people here reviewing my generator and on each occasion the tech has been absolutely wonderful. I will recommend your service to all of my neighbors. In fact I wish all repair people were this courteous and helpful. Thank you

Chris Trail and team: Thank you so much. Your proffeslim should be commended. I have never met anyone with values and attention to detail. Your Company should buy your lunch because you made my wife and myself proud to have purchased a Generac system from C.M. Mose. . Because of you Chris I will recommend Generac to all of my familyand friends. Again Thank You so much.
Boyd & Patty Eckel
Lees Summit, Mo.👌😊