Groom's Appliance, Heating & Cooling

We had problems with our Speed Queen washing machine for a number of years, which is unusual for that brand. The place from where we purchased the washer in Belton MO came out at least 5 times over the years and attempted to repair the machine. (It became violent in the spin cycle so much so that the plastic balancing ring above the tub was ground into pieces twice.) The company replaced the rings both times, since it was under warranty. However, the last time they were instructed by the manufacturer to also replace the tub. They chose not to do so, so we continued to experience violent shaking during the spin cycle. I called Speed Queen and they recommended that I contact a different local representative (Groom's Appliance in Lee's Summit MO) and ask them to come out and inspect the machine. Groom's was able to come and inspect the machine within a couple of days. They agreed that the tub and the ring both needed to be replaced. Within a week they ordered and received the new parts and were back at our house repairing the machine. It now works like it is supposed to work for the first time in 3 years. Groom's was knowledgeable, dependable, thorough, and extremely courteous. I would highly recommend them for any work you need done. We plan to buy our next appliance from them instead of from the firm we purchased the washer from in the future.

I became acquainted with Groom's when I needed to replace my home furnace and AC units. They proved themselves to be THE best team to work with in Kansas City. Now, I have them service my units twice a year and they provide superior service every time. I highly recommend Groom's if you're looking for superior service, fair pricing, and honest people wither personal and professional integrity.

Incredible service and communication. They serviced our house before we bought it and we continue with them because of the personal communication. They knew the history of our house that we didn’t. After owning the house for awhile we had an AC go out on a Saturday when we were hosting a huge birthday party. They fit us in and saved the day. When it was time to replace both of our HVACs they took care of both in ONE DAY. Worked all day and cleaned up before they left. Absolutely the best! Personal. Caring. Good communication. You are not just a number. You are known and so is your house. Can’t put a price tag on that!

Over the years we've used lots of different companies to service appliances around our house. Then we found Groom's. They are great about returning calls when I've left messages, terrific at letting me know when they'll arrive and their staff is personable and always happy to help. I trust their work and their professional advice. I would cheerfully and without reservation recommend them to anyone!

We came home on the 5th of July to no A/C! I contacted Alana at Grooms, not knowing if they would be working on the holiday weekend. Thankfully they were doing emergency calls. Travis came and soon had us cool again! They never let us down, always friendly, polite and reliable! Great Company and Great People!

Groom's Appliance is my "go to" appliance guy from now on. He was very friendly, professional, affordable, and punctual. I would give 10 stars if that was an option 🙂

Called in at 1:30 with no AC and they were here by 3pm as promised. Up and cooling before 4pm. Great service, highly recommend!

Quick, responsive, easy to schedule and on time!

From placing the request for service to diagnosis of the problem and completion of the work there isn't a more trustworthy and honest company. Simply the best.

Groom's is simply the best!! They will save you if you have any appliance issue. Highly-qualified and highly recommended!!