Empire Heating & Air Conditioning

I chose Empire Heating & Air Conditioning after interviewing 4 heating and air conditioning providers. It was, by far, the best in terms of level of expertise and was informative and helpful. The installation of the HVAC unit was impressive, even requiring a huge crane to lift the compressor to the location on the north side of our house. Scott who came to inspect the unit was polite, professional and efficient.

Bramwel was a pleasure to work with. Empire Heating & Air Conditioning installed our furnace and AC many years ago. And we have never had an issue with either. Have been dedicated about having the furnace checked but not so much the AC. After cleaning and charging the compressor the air conditioner is functioning impeccably and effectively. Top notch!!

Empire Heating & Air Conditioning came out and assessed our AC. Their knowledgeable technician understood exactly what the problem was and he gave us his recommendations. The great customer service was incredible and will not hesitate to recommend them more!

I have been hiring Empire Heating & Air Conditioning for my A/C needs for 20 years. I have always been impressed with the service. Today my technician was Bramwel. He was kind, respectful and provided me with additional information I had not realized I needed. I highly recommend.

My technician, Scott showed up within the 2 hr window as stated.Empire Heating & Air Conditioning was called to do an A/C maintenance check .Once I showed him where the unit was he was basically in auto pilot. He was professional and friendly. He suggested some tips for the summer months which is always appreciated. Scott has been to one other property for me and I am Super pleased with him. They are my go to Heating and Air company.

Bramwel and his team did a fantastic job explaining and installing the furnace and nest thermostat for our home. They were recommended to me by a friend and I’m happy I didn't hesitate using them. I would recommend them.

This was my first time using Empire Heating & Air Conditioning. I was very impressed by their work and the technician was able to make the repair cheaper by using the best option we had. I would definitely use their service again in the future.

This is a literal scam. Look up premium home services, which is what they charge your credit card as, on Better Business Bureau.

Fun update: My credit card was fraudulently charged that evening.

These guys came over, were extremely professional, sympathetic and knew what they were doing. Keith was our tech and he explained the situation to us in a way we would understand. I would use this company again for future work. I was very happy with the service they provided. Hats off!

Completely unprofessional business. I scheduled an AC repair four days ago. After confirming via call during the appointment window, they never showed and never received a call back. I have followed up numerous times, receiving promises that they will come the next day, and still no one has showed up. Terrible customer service.