Marsh Heating & Air Conditioning

I had Marsh Heating install a furnace about 18 months ago and I had them service it last fall. Two days ago, the furnace stopped heating with an error code, so I called in the morning and got an afternoon appointment. The furnace did start heating again before the appointment.

A Marsh repair technician was out the same afternoon, on the phone with Lennox to diagnose the problem, since the error code applied to the flame sensor, but the flame sensor looked and tested ok. Marsh returned yesterday and replaced the furnace control board, all under warranty.

Shoutout to Jeff, who came over within an hour of my furnace not working right before the big winter storm hit. 10/10!

I was out of town (trying to escape the cold) when I learned that the heat had gone out in my house. Friends who discovered the problem did not know how long the heat had been out but were concerned that my pipes might freeze.
I had great service from Marsh from start to finish! First, a real person answered the phone! No holding, no telephone trees! She said that they would get someone out within 24 hours. Just 4 hours later, I got a call back from Geoff. He was already at the house and had fixed the problem. Bonus! All this was covered under their warranty. Kudos to all of you at Marsh!

We had Marsh Heating & Air Conditioning install a new Lennox Furnace and Central Air Conditioning unit in our home. They did a great job showing us the various options/units available and the plusses and minuses. This was the first central air unit that we have had in our home and we're so happy to have it. Marsh has been helpful in answering any questions and informing us of the various things we need to do to maintain and keep our units performing optimally.

Got a new Nest Thermostat 2 months ago but heat wasn't blowing hot so figured there was wiring problems or of some sort. Called and they were able to come in right away which was nice and was able to figure out the issue within maybe 15-20 minutes. The charge by the hour so my bill was $122 with them taking only that amount of time but the issue was the Tech told me that everything was wired correctly now so my heat should work (Which it did) and also A/C and the power wires. Fast forward 2 months to present day and turn on the A/C but only "fan" is blowing and no cold air is coming out. Called and they said they would have to charge for the visit again and she didn't know what was discuss between me and the tech. I would assume if called and told them I had a new Nest Thermostat that they would make sure all the wires were correct, heck it only took them like 15 minutes to do the heat and charged me $122 for it. How much longer or harder would it have taken to make sure my A/C wires were correct and like I mentioned the Tech even told me that everything is wired correctly. I'm disappointed in that they took $122 for a 15 minute job and couldn't even make sure everything was correct or come back to figure out the issue without charging me.

I've had Marsh out to do several jobs at my house from Furnace and Hot Water Heater inspections to running supply and return lines to different rooms as I was finishing my basement.
I had 3 other HVAC companies come out to look at a job that entailed getting the HVAC lines connected to a bonus room above my garage. With all three I had issues getting people to call me back. Two of them I never heard from after they stopped by and one was constant promises to back to me but never did.
Frustrated, I called one more company to come take a look, Marsh. Kelly Marsh, the owner, stopped out and was the only one who pointed out issues and things we could and couldn't do because of code and the layout of the HVAC system. He was the only one who was straight with me from the start. Shortly after his original visit, the motor in my Air Exchange system went out and I didn't hesitate to call Marsh. I read them off a couple numbers from the system and they were out in a week to swap out the part.
Fast forward a year, because of the issues with the bonus room HVAC we decided it would be in our best interest to finish the basement instead. When the time came for the HVAC work I made one call, that was to Marsh. Over a couple trips I had supply and return lines installed to the bathroom, bedroom and family area. A bit later I needed the fan in the bathroom vented outside... small job, but I called and a few days later a tech came out and in 30 minutes the job was done.
Kelly and his crew are fantastic and I would recommend them to anyone looking for HVAC work.

A young woman came today and diagnosed and fixed the problem quickly. She was professional and explained the issue. Such quality, reasonable service
Also Marsh called and set a time 2 days earlier than the original appointment. Best ever service

The total experience, starting with Costco thru the installation was painless, actually quite enjoyable for a retired Mech. Engineer. No shortcuts were taken during the entire installation process. Workmanship was excellent. The PVC plumbing for condensation drain and copper plumbing for the humidifier was a work of art.

From initial meeting to final installation, everything went perfectly. Everything was explained clearly. We felt we could trust the advice we received and never felt "sold" into anything. Installation was seamless and performed quickly and neatly. We had absolutely no complaints.

I appreciate the quick response to our request for service. However the first 2 calls did not correct the problem and we were still charged. The third call replaced the gas valve and corrected the problem. One month later the blower motor seized up. Tech did not have the correct motor even though I told them that the motor was seized. The tech had to travel 1/2 hour each way to get the correct motor. I feel I was over charged for the motor. Called and wrote and have not heard back from them. Will not use this company again.