Pro Services

Pro Services installed a new AC unit a couple weeks ago. Today the unit was blowing out warm air instead of it being cool. It was after hours and a Friday so I wasn’t expecting anyone to answer a call so I thought I would email my problem into the office. To my surprise I got a call in minutes and had a technician out within an hour. I can’t say just how nice it is to have a business put the customer first. I would recommend this business to anyone looking for a quality business.

Pro Services had fixed our old water heater several times, but due to the sediment buildup it was no longer feasible to fix it, and it needed to be replaced. Jeremy, the Plumbing Manager, came out to install the new one. He had great communication throughout the process and went above and beyond to make sure that all of my questions were answered. We're very happy!

Jeremy came yesterday and assessed the situation and gave me several options to chose. Jeremy and Mario came to install my new water heater the next day and were very friendly and professional. I have used Pro-services in the past for air conditioning and will continue to use them in the future. I appreciate the prompt response from Curt Petersen and Pro-Services

My water heater went out (again). I called Pro Services yesterday, Mark rearranged their schedule to send a plumber today to replace the defective water heater. Jeremy gave me a courtesy call prior to his arrival, which I appreciated. Upon arrival, Jeremy introduced himself and gave me a business card. He was courteous, professional and extremely respectful of my home and property. This is the second time I've used Pro Services; I'd recommend them.

Jeremy Hills did a wonderful job yesterday at Oakes Carton Company - my place of business. He is obviously very skilled at his trade and has a great attitude.

Look forward to using Pro Services in the future for my business and home needs.

Jim Oakes

Very professional and quality work. Our point of contact was a gentleman named Jeremy. He could have not been more courteous and professional. Our repair was done in a timely manner and when completed everything was clean and put back in order. I cannot recommend them enough. On a star scale of 1-5 they are a 10! Thank you very much!

I purchased a water softener and Jeremy came to my house to evaluate an install. He gave me a lot of good information and I learned about a lot. Mario came by a short time later and did the install. He was very friendly and professional and kept me informed all the way through. He left the area clean and explained everything I need to do to maintain the system. I’ll be using their services again.

I had an emergency plumbing leak, I contacted Jeremy from Pro Services! He was nice, friendly and very knowledgeable! He repaired my leak quickly and even gave me advice on maintenance and upkeep! I definitely recommend contacting Jeremy for all your plumbing needs, he is awesome and has been in the plumbing business for over 20 years! Thanks again Jeremy!

Our 25 year old water heater began leaking recently. We got an estimate from a reputable local company that seemed a bit high, called a second local company and they wanted $100+ just to come out... When I called Pro Services I spoke with Mark Der-Stepanian, the service department manager. He came out in under an hour and provided us with an estimate for tank and tankless water heaters. He was exceptionally professional, listened to and addressed all of my concerns and even included fixing some other issues he saw as part of my estimate. Both estimates were WELL below ($1,000+) the other reputable (and highly rated) local company.

I got on the schedule for Thursday between 8 & 9 AM after Mark came out Monday or Tuesday--super fast turnaround. Jeremy Hills, the plumbing manager called at 7:20 the morning of the install and was on-site at 8AM to begin the project. This is one of the few times a local company/contractor has been so professional, punctual, etc. I could not be more pleased with the quality of the work, the professionalism, the turn around time. There is absolutely nothing I am dissatisfied with.

Both Mark and Jeremy are super relatable guys, very professional and I truly enjoyed having them in my home for the time they were both on-site. If I ever have plumbing needs in the future I will be calling Pro Services again.

In 2020, we were having some issues with our furnace putting out a burning smell. Bill from Pro Services came out and took a look at our furnace and figured out what the issue was. He was super helpful and personable so a year later when we decided to replace both our furnace and A/C, we called Pro Services and scheduled with Bill. Bill and Tom came out and completed the job in a very timely manner and both men were very professional, friendly and took the time to answer and explain any questions that I had. The woman that I worked with for payment from Pro Services was also very friendly. Since our units qualified for a reimbursement through our Consumers Energy Appliance Protection Plan, she completely handled submitting our claim. Just today I reached back out to Mark, the service department manager, to request an itemized invoice for the work that was completed last year in order to include the info on our taxes. He went above and beyond to make sure that I had everything that I needed and he was so kind and generous with his time. I would have no pause, whatsoever, to recommend the staff at Pro Services. They all go above and beyond, do quality work and are so friendly!