Morgan Pro Services

Michael from Morgan Pro Service gave me an outstanding service for my house electrical problem that the builder refused to do correctly. Adam from Mogan Pro Service gave me a great outstanding service when he came to fix my A/C. He knows his job very well, he is very professional, he let me know what was going wrong with my A/C. Very trustworthy.

Morgan Pro’s incompetence cost us $23K+ for a system we had to rip out 18 months later (PHOTOS below). Anyone interested high-efficiency HVAC technology should read our story before choosing to work with them.

We trusted Morgan Pro to 1) assess our 1500 sqft home for the most energy-efficient HVAC system it could accommodate and 2) install it correctly. They failed to do either. Their $3K Manual J assessment said we needed a 5-ton HVAC system. It took Morgan Pro 9 months and over 30 visits to install a high-efficiency system and to get it functional—two inverters outside (they accidentally blew up the first one), and 6 mini splits through our home in all the ceilings. During that time, they caused unnecessary damage: cutting extra joists, drawing on antique trim, and they compensated us for that. Their HVAC system initially passed city inspection, but it never worked 100%. As Morgan Pro kept trying to fix it, we had to agree to things they had promised to avoid—wall thermostats everywhere, humidity and noise levels that were too high, and on and on. When water started pouring from our new ceilings in the middle of summer in Houston, it was clear to everyone that the system was simply wrong for our house. But instead of taking responsibility for their failure, Morgan Pro blamed the two things we had hired them to get right: our house, and the system.

Their next move was to conduct a test on our home, claiming it now needed 8 tons of HVAC (!), not 5, and that we pay a further $14K to get it up to 8 tons. Knowing it was just laughable that our 1500 sqft house was an 8-ton home, our next step would be a legal dispute to make them give us a correctly sized and functional system for the money they had already taken from us, with consequent delays to a remedy. Shocked and exhausted, we decided that delay was worse than severing ties with a business we could never trust again anyway. Morgan Pro ended up waiving money we still owed them so they could crawl away from their own install guarantee, and we were relieved to see them go. We then removed the entire system and installed a conventional one—4 tons, HALF what Morgan Pro reckoned. This system has worked perfectly from the start, costs much less to run, is much quieter, and is a great fit for the structure of our renovated historical home.

Our new HVAC technician extracted the system, and he has installed the same units many times before. He pointed out all the mistakes he saw in Morgan Pro's installation, and said the technology was also just not suited to our house. Morgan Pro’s supplier and factory rep (who they depended on almost exclusively) were also at fault and we are making formal reports to their respective professional boards and the manufacturer as well. All of them failed us abysmally, but none more than Morgan Pro: they failed to do right by our home and us, when that was their *only* job for which we paid many thousands in good faith while we supported their efforts in our home for months with remarkable patience and kindness: everlasting shame on them.

We have written this review so that other Houston customers can be well informed. We would hate for the same experience to happen to anyone else because we had remained silent about their appalling record with us.

One star is for their fantastic office staff and their young tech Ricky, who always worked as hard as he could to do his best, though he was way out of his depth on these units.

I have been a Morgan Pro Services customer for many years and am always pleased with the work they do. I recently had some AC/Furnace issues and the jobs done by the technicians and installers in repairing my system was outstanding from start to finish.

Extremely impressed with Morgan Pro Services. When my A/C went out these guys were great to deal with from the very first phone call. Their pricing, responsiveness, professionalism, and quality of work is second to none as far as I'm concerned.

My A/C system had a refrigerant leak that the previous A/C guy was unable to locate for repair.
Ivan was professional, knowledgeable, and thorough. He was very informative, found the leak and repaired the system. I recommend him without reservation.

I have been hiring Morgan Air for all my HVAC needs for over 10 years when it was one truck and the owner. I love to see a business grow, but find the quality usually takes a hit as they get more employees. I am so happy to report that isn’t the case with this company. Through the years I have called several times after 10pm and they get someone out within an hour or first thing the next morning if not an emergency. I signed up last year for their service plan that includes all maintenance checks and filter replacement (media filters on mine) and it is such peace of mind. They call me to schedule it and I never have to remember to call them. Ivan and Marcus just left a maintenance check filter change appointment and I could hear them in the attic discussing all aspects of my units and making sure everything was working as it should. I trust them so much and know if they recommend something, I actually need it and it isn’t an up-sale. Finding excellent service companies you can trust is stressful and having Morgan Air keep my home protected from damage and that HVAC working in the sweltering Texas summers is peace of mind.

Morgan Pro Services has been our go-to service provider for HVAC and electrical services for years. Recently, the AC at my business went out on our busiest day of the week. They were able to come same day, assess the problem, provide a quote that was fair and reasonable, source the parts and return same day to get us back in business. I got on a maintenance plan and look forward to continued high-quality service service delivered in a professional and friendly manner.

Morgan Pro Services and Ivan were great - timely, communicative, and most importantly, got our AC working again! Really took the time to explain the issues and our options to get them fixed, and did not push us toward the more expensive options. Plus, we felt like we understood our system better after he was done - thanks, Professor Ivan!

Morgan Pro Services is a company that I have used for several years now. The owners' Trey Morgan and Steve Lyon are fantastic to work with. They are both strong Christian young men. They know what they are doing, are extremely professional, and their employees do excellent work and always show up on time. We live in a world where quality service is slowly disappearing. Not at Morgan. I have complete confidence and trust in Morgan Pro Service's work and their prices are fair. You get what you pay for!

Trey and his team did top quality work, cleaned up after themselves and explained the process, options and potential areas of concern. Would not hesitate to recommend this team. Thank you!