THOMPSON PLUMBING, HEATING & A/C INC

On behalf of my mother, Paulette, she wouldn't think of calling anyone else. Been there, done that, won't call anyone else again. When she wants it done right, she calls Thompson's. They are very trustworthy. They have also serviced her parents as well. Never a complaint. They are efficient and fast. Always appreciate their hard work and friendliness.

They came out on time, no waiting. Installed the right part and the price was very fair. Highly recommend them

End of summer last year, my a/c was starting to show in it's own way that it needed to be replaced. Considering the fact that both my furnace and a/c were about 33 yrs old, it was time. I called and was given Chris's number, Chris came out, explained with great detail what he was suggusting, which made total sense. He quoted me, and then of course I forgot about it, since this season started out slowly. After that first 90degree day, that was enough for me. Contacted Chris, we set up the date for installation. Bo and Brandon were the tech's that came out. They both conducted themselves like true professionals. Explained things as they went along, answered any of my questions. Did some troubleshooting, only to find out it was a burnt out fuse. Brandon changed that out, and the a/c came on. Chris had stopped by twice, just to check how things were coming. I couldn't have asked for better team than them. I would definitely recommend Thompson's

I can't say enough positive about this Company. They installed a whole house generator for me. The technicians and staff were very knowledgeable, professional and courteous. Time commitments were maintained and the finished installation is excellent. I would recommend this company for any of the services they offer.

We have called upon Thompson Plumbing and Heating for service and maintenance of our HVAC system for over a decade. They are prompt and professional and don’t try to sell you unnecessary services. They were quick to respond to emergency situations : flooded basement/heater going out in the middle of winter (water pump and heater previously purchased from a competitor). We purchased a new heater and thermostat from Thompson’s and when the heater needed attention they were out within an hour at no charge to us. Ed has been our HVAC service provider for many years and he remembers us and our Siamese cat who likes to supervise his work.

Had a leaking tub faucet due to a cartridge needing replaced. Pro: Jason, the service guy was very friendly and personable. Con: Scheduling had Jason 2 hours late to his appointment with me. Pro: Jason got the job done well in about a half hour. Con: it costs me almost $250 for that quick simple job, including paying more for the replacement cartridge than the entire faucet (with the original cartridge) cost me.

Great people and family business! Thompson's always has what I need and service is second to none.

Bathroom sink replacement. Done well, no issues. However, plumber was rude to our nanny upon entry, and did not take his shoes off despite being asked previously.

This may seem like a triviality, but in a world where people are becoming progressively ruder, angrier, and costs for general HVAC, home repairs are growing (install was $330 for double sink) these are the small things that separate a 3 star review from a 5 star review.

Overall experience was very good. Our AC stopped working. I called Thompson at 9 am and it was repaired by 5 pm. Ed the service technician was professional, courteous and knowledgeable. He diagnosed the issue quickly , explained the issue, completed the repair and answered all our questions.

Provided a quote quickly. Installers were very professional and knowledgeable.