Michiana Heating & Air Conditioning

Michiana Heating & Air Conditioning has some of the best customer service I've ever dealt with. From the initial phone call to appointment to billing, customers know what to expect every step of the way because of clear, open communication. I am by no means an HVAC expert, and their technicians take time to explain what they are fixing, how they are fixing it and what your options are. I'm SO impressed.

Michiana did an amazing job! They are very knowledgeable, answered all my questions, and made sure I understood how to properly use and care for my equipment. Highly recommend them for any and all HVAC work!

Really great. This winter we purchased a furnace from Michiana. The installer was great and did a very professional job. A few weeks ago we had to replace our air conditioner. We did not hesitate to go to Michiana. Again the installers very friendly, very professional, and did a beautiful job. Highly recommend Michiana Heating and Air Conditioning.

The Michiana H & AC team saved me a lot of time, confusion, and even more money today. I had contacted a competitor first (at random--I have not needed these services in my home yet). They charged me $100 for the inspection, and within 5-10 minutes, told me: (A) I was three pounds low in freon, but the type I need didn't exist anymore, and (B) I definitely needed a new AC unit. They quoted me anywhere from $4-8 for a replacement, but couldn't give me an exact amount until they showed up to complete the job. We are trying to pay for our wedding this fall, and this news made my heart drop to my feet. I decided to get a second opinion. Thank goodness I did. Michiana's team were so professional and helpful...from the dispatchers to the owner to his son who came out within an hour to take a look. As it turns out, the type of freon I needed does exist, I was only one pound low (my unit only holds four pounds total), and the unit does not need to be immediately replaced (although will need to be within a few years). They also waived the technician visit-fee because they thought I was not treated fairly by the first company. Needless to say, they will have all of my heating and cooling business in the future! Thank you, all!

A/C died on a hot and humid Saturday evening but one call to Michiana and I had nice cool air within an hour!! THATS good customer service! Thanks again for being the BEST!

I need duct work done and so many places were absurdly high. Michiana did the job for THOUSANDS less than other companies like Sun Services, BW, and Great Lakes. They were done in less than a day and very respectful of our home. I will likely continue to use them and refer them to anyone. It is worth getting estimates because these guys will price fairly and competitively. Job was completed less than a week when I had an estimate.

Michiana Heating and Air did an excellent job at installing a furnace, central air and gas water heater in my home I recently purchased. They gave me a better price than another local company offered. They were very polite and considerate while in my home and even did extra things they didnt have to do but did anyway. I would highly recommend them.

My first visit from Michiana Heating and Air Conditioning was on January 6, 2022. It’s now March 1, 2022 and they still haven’t resolved my issue in over 2 months. Poorest service I’ve ever been provided with from a professional contractor in any industry. Truly sad!!!

This week our furnace quit working in the middle of Monday night, because of my husbands Alzheimer’s disease I was in quite a tizzy as to what to do. After trying other yellow page listed places I called Michiana in Dowagiac, they responded by sending a gentleman name of David to see what he could do. Unfortunately he could only do a patch job, which he explained could not last. He was very kind and explained everything to my understanding and went over my limited options. Unfortunately the repair, as predicted did not last. Next morning I called him and asked for help to get a new furnace, he was very good at explaining and getting me thru the process of filling out the paperwork. We were approved and by 10:00 Wednesday morning a very polite young man name of Chance showed up, explained everything that would happen, explained very well the paperwork I signed And he got right to work. He was soon joined by another young man (to us old folks everyone is young haha) name of Brian, who I later learned was his father. These two respectful and cheerful guys worked continuously all day. They took only occasional breaks and took no lunch break (which I tried I insist on) They explained all that was happening and being done and answered all my questions. They cleaned up and removed everything from the old furnace. By afternoon we had heat and I was truly grateful. At a very stressful time I was very pleased to have had the help and consideration of these two exceptional professionals. They were a credit to their company and deserve extra thanks from me and I and am sure anyone else who they have helped.
With great appreciation and thanks, Linda Focht. Cassopolis, Michigan

I'm recommending Michiana Heating & Air Conditioning as they are very prompt and when parts are needed will make every effort possible to get the part and make repairs in the same day. Their Service Man was polite and concerned. He explained what my problem was with my furnace so I could understand. Their maintenance agreement is extremely reasonable as are their pricing.