Dickerson Mechanical, Inc.

CONTACTED THIS COMPANY EARLIER IN WEEK IN REFERENCE TO A FAULTY TOILET THEY INSTALLED ''ONE YEAR'' AGO, IT WAS TOLD WE WERE OUT OF WARRANTY BUT ''THEY'RE GOING TO TRY AND HELP'', AS THE WARRANTY EXPIRED 26 DAYS AGO, THE YOUNG LADY WHOM ANS THE PHONE ------ASHLEY----- WAS EXTREMELY RUDE AND LACKED ANY PROFESSIONALISM AT ALL, SHE SPOKE TO ME AS IF I WAS A BOTHER TO HER FOR CALLING BACK ASKING FOR AN UPDATED STATUS, WHEN ASKING FOR A NAME OF SOMEONE TO SPEAK WITH HER EXACT RESPONSE WAS '''THE SAME PEOPLE AND NAME I GAVE YOU YESTERDAY''', I HELD THE PHONE IN SHOCK (AND TO COUNT DOWN MY FRUSTRATION), THANKED HER THEN HUNG UP, I THOUGHT TO MYSELF IT'S BEEN THREE DAYS SURELY YOU HAVE SOMETHING TO REPORT EVEN IF IT'S NOTHING BUT A SIMPLE RETURN CALL CANNOT BE MADE, (SMH) AFTER CALMING DOWN I CALLED BACK DEMANDING TO SPEAK WITH MANAGEMENT OR SOMEONE OF AUTHORITY, OF COURSE THIS ---- ASHLEY ---- LADY TELLS ME NO MANAGERS ARE AVAILABLE, I QUESTION THEIR PROCESS, SHE FINNALLY GIVES THE PHONE TO CHRISTINE WHOM IS PART OF MANAGEMENT WHOM I WAS TOLD WAS NOT AVAILABLE BUT COINCEDENTALLY IS NOW AVAILABLE AFTER 3 DAYS, I EXPRESSED MY CONCERM WITH ASHLEY'S PHONE ETIQUETTE AN SHE APOLOZED FOR HER SHORT COMINGS, AFTER MY CONVERSATION WITH MANAGEMENT IT FURTHERED CONFIRMED MY THEORY THAT I'D BE BETTER OFF TAKING MY BUSINESS ELSEWHERE.... ADVICE TO THE COMPANY - - - - RECRUIT MATURE PEOPLE WITH SOME SORT OF EMOTIONAL INTELLIGENCE AND PROFESSIONALISM, NO ONE SHOULD BE TREATED IN SUCH A MANNER AND EVERYONE DOLLAR AND TIME SHOULD BE VALUED.

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