Santon Plumbing & Heating Inc.

I had a very positive experience working with Santon Plumbing and Heating!

On 9/24/2021, I heard a hissing coming from my heating closet and found my hot water tank leaking around 7AM. I called Santon at about 7:30 that day and was greeted with a nice representative who set me up with an 8:00 AM appointment that morning (even for a 1st time customer). The technician was friendly, professional, and knowledgeable and discussed all the options with me. After getting informed, my wife and I made the decision to replace the tank. It only took about 4 hours from the technician’s arrival to getting brand new tank and hot water again in the house. He even needed to drag the old tank out of the house full of water due to a drain issue with the old tank. I would recommend Santon Plumbing and Heating to anyone for their heating and/or plumbing needs.

It was my first time working with Santon plumbing and I am greatly satisfied with the responsiveness, professionalism, and ease of the process. We had a report of some condensation near pipes surrounding the furnace, so I quickly scheduled a maintenance service to get it checked out. First of all - the website has a very nice user interface and is easy to navigate and submit the service request. Santon plumbing was able to send someone within 48 hours. They were able to explain there was some corrosion and replaced the bolts as well as some new piping. Now all looks good as new. They also explained some tips and precautions for going forward. Lastly, the ease of paying the in invoice was great, with Apple Pay as an option. Thank you! Will use Santon plumbing again

Awesome customer service. I hired them twice and was very pleased both times.
The technicians were very professional and clean. They even did my ac repair for less than quoted! Great company.

Great company! Able to quickly assess our problem and do a temporary fix until pipe replacement could be completed 1 week later. Matt was so nice. He took time to explain all parts of process. He even took photos of his work to discuss it with me as I cannot use my basement stairs myself to go look. Also, he didn't try to upsell work that could wait, or push things on us. He worked well with us, within out budget, which was nice, as this was an unexpected expense! Highly recommend this company! Will use them from now on for all our plumbing needs!

My experience with Santon was great. The technician was very personable and professional. He explained what he thought happened and made the fix. Unfortunately a few days later, another issue tied to the fix came up. It was during the heat wave we had. The technician made the effort to stop by on his way home that day to troubleshoot and fix. All issues were due to the original install being wired incorrectly so to be able to troubleshoot and unwind was a tribute to his outstanding knowledge. Santon will be my go to going forward!!

I bought a new washing machine. The existing plumbing couldn’t handle it. Water was everywhere. Santon Heating & Plumbing brought my washing machine plumbing up to code by replacing and updating the pipes. They were very professional and knowledgeable. They were able to fix it that day.

Very positive experience when we needed to replace our hybrid water heater. Very good customer experience. Very efficient and got the job done. We now have a new and improved hybrid water heater.

On several occasions, I found Santon to be quick , on time, courteous, professional, and knowledgeable. They have always maintained their excellent reputation, and reasonable prices. As a Realtor, I have always recommended them on my Service Provider List!

We wanted to upgrade the a/c, air handler and furnace, and make it all dual fuel. Todd came by, took a look and understood exactly what we wanted. He's detail oriented, knowledgeable and an all-around great guy; absolutely trustworthy. The work was on time, on target and as quoted. The company was responsive and answered questions within a reasonable timeframe.
We now have a gas furnace, heat pump + a/c and a thermostat that deals with it all very nicely, switching from heat pump to gas at set temps to deal with the area weather.
All other staff at Santon were very nice to work with, and the two times I visited the office they all wore smiles as well.
From my perspective, if they continue to set high expectations they're going to need to hire more people to remain consistent - which is not always easy.
Maybe clone Todd?!

Santon Plumbing and Heating was the company who did the plumbing and HVAC when our house was built. they been very helpful and quick to respond whenever we need them. Highly recommended.