Quail Services

I chose to use Quail Services by a friend's recommendation. I was so pleased that I continued using their service. They've always been courteous and professional. If you want peace of mind knowing that someone will show up to service your heating or AC when they break down, (usually on the hottest or coldest day of the year) then I would suggest getting their service contract. If anything does go wrong you know someone will come promptly regardless of weekend or holiday.

Stephen Clark that came to do my plumbing job was excellent, very professional. He triple checked to make sure that everything was done well and was very polite.

We paid in advance for the membership service for our mini-splits. When it came to our second scheduled service as part of the membership, Quail cancelled the morning of. We did not receive any call, but rather a last minute text message. When we called, the rep lied saying she called. She then stated that they would call back to see if they could send someone later that day. That did not happen. We never received a follow up call to reschedule or to rectify the situation. When we called back two weeks later, they stated none of this interaction was logged in the system, and that was the reason we didn’t get a call back to reschedule. When we asked for a refund for the second half of the membership service that was never completed, we were told they would need to figure it out and would call us back. That was two months ago. I am not sure how this company is so highly rated with such terrible customer service. We have not received a call back or a refund. Also, the tech did not fully secure the mini-split units when service was done last summer.

Update 6/26/23: We have yet to receive a refund for the membership fee. After seeing this original review, a representative contacted us and said that if we changed this review, they would send us the refund. It should not take changing a review to get a refund that is owed to us for services never received.

Nathaniel was extremely helpful explaining options to us in a professional manner. He’s the epitome of what all experts should be. Would highly recommend him

Incredible service and installation. After an emergency repair on our propane furnace, Quail has also installed baseboard heaters in our house and done routine maintenance on the furnace. They call and text before the technician arrives, they give you precise times when they will be at your location. Always communicative and up front on pricing, all around an excellent local business. Very satisfied.

UPDATE 7/7/23 - Had Keith Reardon come out for a call - again, excellent communication and service. Hot water is back up and running - you can not go wrong with Quail service.

I had the pleasure of having Jeremy Constable as the technician.. He was very professional- he detailed everything he was doing and what was needed to be done, Jeremy went out of his way to correct issues that wasn’t corrected the first time.. If I could only be guaranteed that Jeremy would show up each time I need service…

Brandon T was on time and professional. Great communication leading up to the appointment. Professional and helpful to troubleshoot my plumbing issue. Very appreciative for his expertise.

Bill is great shows up on time and is very thorough. Answers all our questions we have and walks us through anything we aren't certain about. 10 stars would be more appropriate.

Brandon and Steve did a great job fixing my tub leak. They were on time, friendly and explained what needed to be done. They got the job done quickly. I have used them before and will continue to use them.

I have been using Quail Services for at least 3 years. The company that originally installed my current heating and A/C systems went out of business during the pandemic. Angel M. was an employee of that company, and he ended up at Quail. Angel truly is an angel, and I followed him to Quail Services. They have been servicing my systems ever since. Last year, I hired them to do a full HVAC duct and vent cleaning. All of the employees who have come to my house have been top-notch professionals. The office employees who handle the phones and scheduling are friendly, polite, prompt, and efficient. They show up when they say they will. They explain in a clear manner what they have done, any problems they have found, and what should be done about it. I highly recommend this company.