McDonald Heating Air Conditioning Plumbing, Inc.

Very Satisfied with overall experience. Company communication for services, scheduling, and job rate were excellent. I had two different guys come to my house, one to evaluate the problem, one to fix it. Both guys were friendly and professional. I will call these guys for future problems.

I have been a customer of McDonald’s heating and air conditioning for years. I had a couple of Mitsubishi units installed recently and every year when I switched to heat, they do not work. So, again I contacted this company. Same tech showed up. He talked to me like I was 5 asking me why I did not listen to him the first time and raise my outside unit like he told me (this wasn’t even the issues). He could not start my units and told me that all 6 thermostats on the outside unit had to be replaced. He also told me that the unit should be raised off the ground. I asked how much it would cost. He told me that the stand would be 500 and the labor would be $3000 because they would have to cut the plumbing and bend it and that would take all day of labor. He told me that he did not know the cost of the replacing the thermostat and that the company would get back to me the next day. I got a call the next day and I asked for a written estimate. This is because I wanted to see in writing what I was charged for. You see, in the meantime I called Mitsubishi and the rep there said that it would be impossible to loose all 6 thermostats and that the parts were under warranty, anyway. McDonald tech did not mention it although he knew that the units were only 3 years old. Several days went by and I did not get my estimate. So, I started to call around and found out that the charge for the raising of the unit was ridiculous. I kept asking for a written estimate. Finally, I hired a company who repaired only 3 of the 6 thermostats. Parts were under warranty so I just paid for the labor. They also raised my unit for $450(parts and labor). I never got my estimate. Over a month later I got a call from someone in the company and he asked me if I was ready to proceed. I told him the story and he apologized. I told him I will not be using McDonald in the future. Another month went by and I got a bill for $100. I called the company and asked what it was for. The woman answering the phone told me that it’s for the service call. I told her how the tech was demeaning and tried to gouge me on the price, how I never got a quote and that they are lucky I’m not posting a review. She told me that she would talk to the powers that be and that I should disregard the bill. A month later, yesterday, I got another bill for $100.

New to Auburn and first time using McDonald HVAC. They went above and beyond. Our technician, Justin, was extremely thorough and was able to demonstrate the functions of our tankless boiler along with providing adjustments to our steam radiator vents. His service was awesome. He went over the work that was done in detail and walked me through simple maintenance that I can do myself. Can't say enough good things about this company and will be using their services in the future. Highly recommended!

My furnace failed on a Wednesday and my propane provider was not able to service it after ensuring I had propane and no leaks.

McDonald's customer service was excellent and got me an appointment the next day (it was late in the day when I called). It was supposed to be between 11am and 2pm.

Lou, the technician showed up at 10:55 am - perfect! Very professional, he went right to work and within 45 minutes, he diagnosed and fixed the issue. Thanks guys. I appreciate your help!

Very professional and extremely knowledgeable service representatives. In addition the office professionals are very polite and accommodating.

Great experience overall. Chris definitely has a no-pressure approach and was helpful and patient quoting multiple options, including for the ductless units we ultimately decided to install. The installation was professional, efficient, done the way we wanted and everything was cleaned up before they left.

Called on Wednesday and they scheduled me in for the next day. They were able to show up early and fixed the problem. I needed a boiler drain replaced but had some questions about my expansion tank. They inspected it and found it was faulty and were able to replace it on the same visit. Everything took around an hour and would highly recommend.

Called for emergency service at 8pm on a Saturday due to no heat. Within 45 min the technicians arrived and an hr later had our boiler up and running for half the price of most other companies! Highly recommend.

Do not trust or use Mac Donald's as they have incompetent technicians that are trying to sell you expensive repairs that are not needed!!!!!!!!! Had a problem with a/c not cooling. Called on 5/31/22 technician said he could not service it was an electrical problem. Called electrician he said nothing electrically wrong. Called Mac Donald's to come back, after a short period of time he said it needed a new compressor for $6,402. I was suspicious and called Electrical Construction & Contracting to take a look. The technician spent an hour and determined it needed a Fan Motor not a compressor for $2,538. He installed the following day and it works fine. Attached are the 2 estimates that I received from each company.

The best company so far! their Staffs are professionals, and respectful. Give the company a trial, you won't regret dealing with them.