McDonald Heating Air Conditioning Plumbing, Inc.

We have a 'finicky' heating system which requires antifreeze to be in the system and effective to a 'lower' than standard degree. McDonald's knows this. YET for the last 2 years, despite my calling the day before the cleaning service to remind them about the antifreeze service, the tech shows up without the materials (or time in schedule) to do the job. Why am I SO ANGRY? Because this means I have to take MORE time off work to get this done, when it could have been done all in the same appointment. (They have done it before.) WHAT IS WRONG with a company that cannot respond to s customer's request THE DAY BEFORE? WHY do I stay with them? Because they do a good job cleaning my Buderus system. (Hard to find techs to service this system..) YET I have had to call them in mid winter because our PIPES FROZE because the antifreeze didn't register LOW enough. WHAT DOES IT TAKE to get GOOD SERVICE??????!!!!!

The tech, BJ, was on time, respectful, pleasant, and paid close attention to details. He shared tips to guide my AC/heating maintenance, which was very encouraging. I will be requesting him for all of my future maintenance service calls.
Thank you!

McDonald crew came to my house to install an AC system. I was very impressed on how neat , organized, professional, quick, skillful and polite they were. Needless to say that they did an excellent job. Also the price or cost of the job was priced very well. I will recommend them to anyone. I will give them an A+ for a job well done, an A+ on ethics, an A+ on courtesy, an A+ on everything. I am very, very happy all around. Guys, thank you very much. It was a pleasure to do business with you.

I had a mini split system installed last year, end of summer. Had water damage this year. Had a tech come out to diagnose the issue. Unfortunately it was raining and impossible to diagnose the issue of where the water on the entire run of refrigerant line was coming from. He did discover the installers mixed up two units. So I had an undersized unit in a large room and an oversized unit in a small room. Causing issues. A month later two techs came out to fix the problems. They discovered the lines weren't properly charged, and one of my drain lines wasn't opened on install. So the drain line filled up then ran down the lines into my basement. I'm glad I didn't have it installed in my attic. Also I found on install they didn't seal the holes going through the house to the outside. Horrible install team. I'm keeping my fingers crossed there are no more issues.

More issues. I've had another company come out and service my units this year. They pointed out that the condenser is leaning considerably due to not putting adequate rocks down. This is making the unit noisy. I'm on the fence whether or not I want Mcdonald to fix it.

McDonalds is awesome !! The Mitsubishi ductless system they installed to heat my basement, works like a charm. The technicians arrived at the scheduled time and within a few hours the system was up and running. The work the installers did was incredibly neat. The entire job couldn’t by have gone any smoother. If your thinking about a ductless system, give McDonalds a call. You’ll be glad you did.

I will absolutely recommend McDonald to all of my friends and family. They just wrapped up a dual fuel Heat Pump/AC installation in my home and I could not be any happier with the entire process. Barry, in their Sales Dept. came out on time, was very professional, explained all of my options and answered every one of my questions. He priced out a system that was perfect for our needs. The quote was fair and Barry explained every aspect of the quote in as much detail as I wanted. Bill, the Service Manager came out a week before the install occured, walked through the entire installation, drew up the plans for the system and answered all of my questions honestly and professionally. After hearing that retaining use of our Nest thermostats was important to my family, Bill went above and beyond, researched on our behalf, and confirmed that they could use our existing Nests instead of the stock thermostat that matched the system they were installing. When the installation was scheduled to start, the technicians arrived promptly, were very respectful of my family and our space and jumped right to work. The were polite and professional, making sure our house was cleaned up from the day's work before leaving each night. We absolutely made the right choice with McDonald. I look forward to continuing on as a service customer for years to come.

We called several A/C companies and McDonald was most responsive. Chris came by a few days later and gave us a pretty thorough walk through on how things work and what the options were. We were undecided on exactly how to proceed and he gave us three options. We decided on a two indoor unit system, with a heat pump.
One or two weeks later the installation guys showed up, right on schedule, and they were good. No problems. Everything done in one day.
Was happy to find out they also do heating and boilers, etc. And plumbing. Good to know.

We decided to invest in a a centralized air condition system. We have a split level home with cathedral ceilings and were not interested in a system that required duct work. We looked at three companies and asked for quotes from each. We choose McDonald Heating Air Conditioning Plumbing Inc. to install a Mitsubishi Mini Split system. The quote was not the lowest but we were impressed with Chris C. who was the person we interacted with. He was extremely through and detailed in his presentation. He brought a unit to the house so we could visualize it.
We agreed to a date and total time to complete the job. There was a team of three who worked all week to install the system. The systems are outstanding so far and the folks at McDonald have been outstanding in every way...highly recommend them

Chris C. Was our sales rep. Nice guy did a great job responding to our urgent need for a new boiler. Of course when the temperature is extremely cold and the boiler cracks it can be a hasty choice for a new boiler. I did check the reviews for the Crown boiler he proposed and they were not all great. I am a little anxious now after reading some of the other reviews about McDonald's service responses. I also am left curious now if I could have saved if we went with a rebate qualifying unit. I don't recall being offered options for different gas units. Time will tell if we have problems and we'll see about the service. Oh now I also recall as I was told by one of the crew that they usually give loaner space heaters pending a new boiler. Was never offered. Now I have $300 in space heaters that will likely sit in the basement next to the new boiler. Apparently we did discuss other options as we would have had to upgrade to forced hot water from steam at a cost of 25 to 30k to qualify for rebates. Didn't take time to research this but I can imagine true as steam is not very efficient. Just keep the fingers crossed and we'll see. Thank you Chris.

McDonald converted my oil burning, 25 year old boiler that was leaking water all over the floor.

Great experience from the start with Chris C giving us a comprehensive proposal with several options to choose from. Thanks to his expertise, we were able to select the best option with ease. Chris was also vital in getting us through the Mass Save process.

Installation was exceptional. Colin, Aaron and Mike were polite and professional. They cared about the project, quality and the occupants (including 2 cats and 3 dogs).

I manage large scale commercial projects in Boston and the McDonald team members are Top Notch. I would definitely recommend them in the future. Great job and many thanks to everyone!