One Hour Air Conditioning & Heating® of Silver Spring

Tyrell showed up on time and did very thorough work for us. He was friendly and knowledgeable. He was able to answer my questions and made good recommendations on the maintenance of our unit.

Tyrell was very professional and knowledgeable on HVAC units. He noted the problem quickly and gave us the best option to resolve the issue. He fixed our issue and did not make things up or try to sell me stuff I don't need. I wish all my service calls were like this. Thank you Tyrell, keep up the good work.

Avery was extremely busy the whole rainy day yet after ten hours or more he did an amazing job along with teaching two apprentices. I have all the respect for him and his work ethics very very satisfied customer.

**Tyrrell gets 5 stars, but One Hour Heating and Air gets 1 star.**
Tyrell Powell was very informative, courteous and polite. He explained everything in regards to what he did and told me proactive ways to keep ahead of the maintenance game. If the company was as interested in me (or their clients) after we purchase all of their products, One Hour Heating/AC would be an amazing company but unfortunately that's not the case. They only show interest and concern in yheir clients when they are trying to sell their products and once you sign a contract they could care less (sinful and annoying). Thank you Tyrrell for being an amazing technician. You are truly an asset to One Hour Heating/AC.

I was really pleased with Tyrell’s work. He found the problem with my heater and fixed it. I was also impressed by how friendly and courteous he was. A warm house is so appreciated after having to use, and move around, portable heaters to keep from freezing!

Tyrell Powell was very engaging and polite.
He thoroughly explained the work performed with additional recommendations to keep the outside panels clean.

I had Tyrell service my heating system - he was friendly and professional and needed very little help to get started, so I can't ask for much more than that. In general their techs have been really good, so I'm giving them five stars.

My AC died on Saturday, and I really didn’t want to wait until Monday to schedule a tech and this is the only HVAC repair I could find that worked weekends.

The technician they sent was professional and competent, and he explained everything really well.

Unfortunately it turned out the HVAC couldn’t be fixed, so they sent out a member of the sales team the same day. He used high pressure tactics that reminded me of a car salesman and quoted me a price that was twice what I was expecting.

So I called in another company that also had all five star reviews, they kept things simple and gave me a quote that was what I was expecting: literally half the cost of the quote from the one hour salesman.

I’m still planning on using one hour repair when I need it, because the technicians are good and weekend availability is really useful.

But NEVER try to replace a unit with this company.

It’s a terrible company that our system got broken down again 1 week after the HVAC guy came to fix. Don’t waste your money and time on them find someone else.

I pay $27.99 per month for a service plan. I called yesterday and today, with no response and their voicemail is full. Unacceptable for a provider that promises responsiveness.

When I’ve called them out, they can’t even address most of the issues with our systems and have to refer out, so at this point I’m not sure what we are even paying for.