United Service Specialists

The company is very reliable. I have been a customer for many years. I had installation and service contract with them. They always deliver an excellent service. Their technician Carlos is the best very informative and reliable.

Prompt efficient dispatch service (very key when in a pinch), a super pleasant and highly skilled service technician (Justin) who is a think-outside-the-box problem solver and —very fair prices. Win win win. They now have us as repeat clients, no easy feat in an industry rife with questionable operators.

Just stay away from these folks. I had my condo inspected before buying and the inspector found an issue with the water splitting between the tub spout and showerhead. United Service Specialists sent a plumber who replaced the faucet. I didn't use the shower until after the replacement, at which point I noticed water was spraying out from the new faucet into my bathroom. There was enough water to warp the bottom of my bathroom vanity. I sent photos and they came out the next day and found the faucet they installed was defective so replaced it for no charge. I got an estimate for replacing the damaged vanity but, rather than paying for the damage, they insisted on fixing it. The plumber came back a few weeks later and simply glued a piece of wood over the damage and began insisting the damage wasn't because of the broken faucet, but couldn't identify another potential source of a leak. Since the refused to pay for the damage, I filed a complaint with the DC AG's office but they were unresponsive to the mediator assigned to the complaint.

Justin is my new HERO! Give that man a raise! Customer service, helpfulness, kindness, working for me to get a decent price, solving the problem (we have heat now!) ... all around great guy and great company... I don't want to need him again, but if I do, he is the man for the job!

We have used United Service Specialists for several years now on recommendation of a friend. They have always been prompt, courteous, and professional. Importantly, they have also kept our old systems working well and have been able to resolve the two issues that have come up.

Great customer service and also very kind which is important, because people get stressed when there is water in the house where there should be no water, very responsive and knowledgeable, and setting up and confirming the appointment was perfect. Things just flow in a very organized way. The technician Marvin is like a scientist as far as expertise goes, it is clear he knows his stuff but he explained things to me so that I could understand the issue and what to expect for the repair. Around 30 minutes before he arrived I got a text that allowed me to track the service van. I really appreciated that. Our neighbors only use this company so we felt good but now after seeing how they work this is the only place we will use from now on. Prices also very reasonable and the charges make sense. Marvin really knows his stuff and was patient with all of my questions. Highly recommend.

Two technicians came on June 30 and replaced the compressor on my heat pump. They also fixed a bad connection between two air ducts. Showed up on time. Were polite and helpful. Did not charge extra for the air duct issue.

The company was excellent in response. I received text message on confirmation of appointment and they arrived 15minutes early. Their consultation was professional and detailed. The technicians were proficient in details of work that needed to be performed 🎭. They were friendly and respectful of using proper gear for entering my residence, face mask and shoe coverings. I would highly recommend this company.

Our AC broke on a Monday morning and I called United Service Specialists first thing. I spoke with Marisha who was very professional, helpful, and sympathetic to our plight. She got us on the schedule for that afternoon. Our technician, Derek, was prompt, knowledgeable, and also professional, assessing the issue quickly. A part needed to be ordered and, again, Marisha was very helpful in letting me know the status and scheduling us for service when it arrived. Derek returned and installed the part efficiently and quickly. We have AC! YAY! This is the second time that we’ve asked for help from USS — we lost heat about four or so years ago — and, once again, they came to our rescue immediately. Many thanks to all and I highly recommend them!

We were extremely happy with the work that was done by the sales team and installers. They worked very hard and were very respectful of our home and time. They even helped us bring groceries in. A big bonus was the portable AC that they lent us for free between the time we accepted the contract and when the installation was complete. I would highly recommend this company for any AC needs.