Northern Tool + Equipment

Neat, well organised store with helpful employees.
Update on my 1st rating. Can't add any more kudos.
This store is great.

What a wonderful experience I had here! The store was clean, organized, and easy to maneuver. All of the workers were happy to help whenever I needed.

Terrible customer attitude. I ordered a 30000 LED light that was all taped up with box damage. I went to the Veterans Metarie, La. store to ask for help. I was dismissed saying getting damaged boxes from Northern Tools is a common event and they could not help me. I had to contact customer service. I will never go in that store ever again. I would give no stars if I could.

very good service always a pleasure

I called to ask if they had a specific kind of product in stock before I drove thru 2 cities to get there. They said yes, but in not convincingly, so I had them confirm TWICE, and SPECIFICALLY, that they had the product. I drove out there and the guy who answered the phone earlier ended up helping me look for the product. I’m thinking “why is this so hard to find if he has it in stock?” After not finding it, he said “we don’t have it,” then wouldn’t confirm or deny that he was the one on the phone. Eventually he blamed the misinformation on his manager who came and proved to be even worse! He just said “we don’t have it,” and walked away. No apology for my wasted time and gas. Horribly unprofessional. I will never go back to this store. Also, the manager had a thuggish vibe to him.

I've never shopped in the store. I'm recovering from double quad reattachment surgery and am confined in my mobility. I wouldn't have given 1 star for the store but your questionnaire disallowed me. Thanks for your consideration towards my predicament.

The employees are awesome, answered all the questions I had and showed me what I needed. The store is very clean and easy excess to the tools. Fast check out.

I would rate with less stars if I could. Poor handling of inventory and customer orders. Extremely slow delivery on ordered items. I found the Strongway Dump Cart 15CF 1200L item 46443 online with good reviews. I checked inventory on the website and it said there was one left at the Metairie store. I drove over an hour to get there and the employee said there was none in stock and that the floor model could not be sold. I ordered and paid for one at the counter and it was supposed to be in stock in 2 weeks from May 24. On June 28 I finally called for the second time and they said it was in. Then out of the blue an email showed up in my inbox dated the day I called, June 23. I asked if my daughters could pick it up and they said yes, until they got there and were given a hard time. They said I hadn't paid for it and that I must not have ordered it from the store or they would have had it pinned to a cork board. I after a few go-rounds my daughters were able to show the email with order number but they still thought I didn't pay for it. Northern Tool never sent me an e-receipt so I was going to have to send a photo of a bank statement to prove it, which I didn't. Finally they figured out the problem. I thought this store was a step up from Harbor Freight and easier than HomeDepot. I was wrong. I will not shop at another Northern Tool and will not suggest them to a single person I come in contact with. Very disappointed!

I absolutely love this store the staff is wonderful. northern tool has an amazing selection of power tools and hand tools. I am very proud of my purchase of a Milwaukee m18 fuel 1/2 inch high torque impact wrench, also a 3/8 inch m12 electric ratchet and, about 1100 dollars in other tools and storage and couldn't be happier with my purchases. Mike Tran has awesome customer service.

Amazing store! The workers were kind and made sure I got everything that was needed. You leave out feeling positive!