Taylor & Tyler HVAC Repair Contractors New Orleans LA | AC Air Conditioning

New full AC system installed with inside and outside units at our house in New Orleans. Duct work and vents installed too. We replaced the entire system and had them put some air purification devices in as well. We had a newborn baby and wanted to make sure everything was perfect for him. This company did a wonderful and flawless job. The techs were polite. The whole experience was painless! Great Job again y'all!

AC repair near me showed this local HAVC company with a good rating and reviews so I called and man am I glad we did. Our neighbors air conditioner installer wanted to charge us for a whole new system when Eric came out and repaired my existing ac system for next to nothing in less than an hilour and it's been running over 6 months with no issues still! Thanks Taylor & Tyler Air Conditioning y'all saved us from some serious debt we were not prepared to be in during these trying times now a days! #ACSystemMaintenance

The tech seemed good. I think so anyway. The office however is awful. They don't listen, assume they know better than you and they will out and out lie. We called at 830am and several times throughout the day. The company had come out a few days earlier and based on that the office staff thought they knew what was going on with the system.
They were wrong... Finally we insisted someone come and check it after waiting all day and we had to pay a after hours fee. The best part is we had to pay up front before they even knew what was wrong with system. Be ready to write a check or pay an additional fee for using a card. Really not easy to work with.

My unit of 18 years went out. I called Taylor and Tyler at 7am on a Friday morning and they sent a service guy out right away. After Matt checked out our unit it was evident that we needed a new system. Matt explained to us what was wrong with the old unit and the pros and cons of fixing and replacing. We decided to replace. He called his boss Eric and he came right over to talk to us about replacement. Eric offered us three options. A good, better and best option. We opted for the best option. Matt was able to fix our old unit to get us through the weekend and the installation guys were at our door first thing Monday morning. Everything went smoothly and we were back in business Monday evening. We had a great experience with Taylor and Tyler and will recommend them to others. Thanks guys!

Taylor & Tyler HVAC were great to work with! We recently had major issues with our Evaporator coil , had Taylor & Tyler HVAC come out, received the quote and installation done in no time! From the office team, to the the sales team down to the techs had a great experience! Will definitely be calling them in the future when issues arise, and would definitely recommend to anyone looking for a reliable AC company!!! Thanks again!

I truly feel like I'm calling a friend or neighbor when I call Taylor & Tyler. They're one of those New Orleans area family businesses that I rely on to keep my home running. I know, despite how major or minor the heating or cooling issue, they're going to to deal with it honestly, competently and professionally. The dispatchers are so friendly and helpful as well- they always do their best to resolve an issue over the phone if possible.

Today, my technician, Matt, worked persistently, with great attention to figure out a complicated issue with my heating that occurred after a few weeks of cold weather. Matt did a great job explaining the issues and despite the time it took and complexity of the issue, he only charged for a simple service fee.

Heating and cooling (especially in our part of the world) is a huge component of home maintenance. I'm so thankful for Taylor & Tyler- they have my business for life.

It's Sunday, 2:30pm, May 29, 2022, its 90 degrees outside, and I noticed the air handler dripping water inside the house. I turned the unit off and called Taylor and Tyler. I have a PM yearly contract with them, so of course this is who I called for the emergency. They answered the phone within two rings. I must have caught them between calls because the A/C technician, Matt, was here in 30 minutes. He must have ran out the door and rushed here. He diagnosed the issue right away and fixed it in another 30 minutes. He ran the unit and waited to make sure it was working properly before he left. He cleaned up the mess, offered to take wet towels to my washing machine, and offered to empty my wet vac outside. My A/C was working and fixed before the internal house temp got above 82. This is superb customer service. Now, I know I chose the right company to do business with. I feel the emergency fee was super reasonable, especially given this level of service. These guys rock.

NEVER, NEVER USE THIS COMPANY FOR SERVICE CALLS!! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED ! Horrible company for customer service including owner. He has no skills in this department. He doesn't take care of his customers who have spent over 20K on AC and Heating units. He is a right fighter. A few years back I call and the tech broke a part trying to take off the fan motor. He didn't have the part HE broke. I was 4 days without AC in July AND I got charged for another service call and the part the tech broke. The company called me to ask what I thought of their service and I gave them feedback on how I was disappointed that I had to pay for a part they broke and another service call and without AC for 4 days, hoping it would help. Just recently I had to call them again for a service call and the owner just ARGUED with me, interrupted me, and was simply rude. I tried to explain the tech was to be there at 2-3 and never show until 5 and I paid for emergency service instead of waiting. He wanted to charge $800-900 for $25 part. My son fixed it the next day (because the hardware store had closed by the time the tech got there) getting the part at a local hardware store for $35. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED and owner is simply a very rude person.

I have never written a Google review before but I must give credit where credit is due. Taylor & Taylor truly exceeded all of our expectations. After getting a few different quotes, our salesman Glen sold us with Taylor & Taylor. Not only did their thoroughness stand out, Glen was very personable and explained our problems in a way we could fully understand what was going on. Our installers, Pat and Pazzy, did an amazing job. Since Pat was the only one I could visibly see working, the man never stopped once. He was very meticulous and focused on his job. He did an impeccable job. When our thermostat wasn’t reading correctly, Nick came out and figured out a hole we had in our wall behind our thermostat that was causing the temperature gauge to read the attic air. Since we didn’t replace our thermostat, it wasn’t immediately clear what the problem was. He took his time crossing his t’s and dotting his i’s. Even though everything was reading/looking normal, he stayed until he had an answer and even took the time to confirm that was the only problem. I’m very, very impressed with T&T and the owner should be VERY proud of his employees. Nothing but kind, hard working people. Thank you to Glen, Pat, Pazzy, Ian, Tyler, and Nick! We were referred by my grandparents and parents who have had new installs and new duct work and haven’t had any problems in over ten years! We will send everyone to T&T!

PLEASE DO NOT USE THIS COMPANY. Save yourself time and money. We called this company to take a look at our AC. The outside unit was working fine, we just wanted to inquire about getting our house as cool as possible.The technician that came out promised us that our house would be cooler before he left. He took our outside unit apart and cleaned it and he also removed some coolant because he said we had too much and it was pass the normal level of where it should be. We paid a total of $395. One day later the unit goes out completely after being worked on by the technician. We call to let them know and the first representative we talked to insured my husband that we would not be charged for them to come back out and look at the problem. The same technician came back out and tried to charge us another $395 to fix a part that was no longer working all of a sudden. My husband called the company again and was told that they would not waive the $95 service charge for the tech to come out nor would they fix the problem that wasn’t a problem until the tech messed with the unit. We were scammed. We decided not to proceed with the service since we would’ve had to pay an additional $395. We did however have to pay another $95 service charge for the tech coming back out. Now not only are we out of $490 but our unit is still broken due to this technician. We called to speak with someone in charge but we were told pretty much that it wasn’t their problem and that they would not fix the issue that their company tech caused. Our house is extremely hot now and my husband, myself, and our kids have to use fans which is a major inconvenience especially because I have a sick toddler and we have no money to even stay in a hotel until we find another company to come fix what this company damaged. I would not recommend anyone to deal with this type of headache. We paid this company to help us but instead they damaged our unit and took our hard earned money. This is ridiculous that a company would scam at a time like this when everyone is trying to stay home and out of the way to avoid getting Covid yet they decided to take advantage of customers. I regret that we called them in the first place. My hope is to save others from the scamming that we couldn’t save ourselves from. Review by Gordon Pierre’s wife.