New Circle Mechanical

Shane was prompt and professional. He fixed the kitchen leak under the kitchen sink, cleaned up in a timely manner. Would recommend them for plumbing and electrical. We used the electrician earlier to install ceiling fans in the bedrooms. Great work.

In the past, I had wonderful experiences with this company. I'm not sure what has changed, but now they are terrible. My furnace went out in October, we paid $200 for a service call, where they literally just changed the filter and called it a day. I was told then that it was only a temporary solution, and they would be ordering a new motor for the unit. However, the guy who did that service call apparently quit soon after and did not provide the company with records of my service call. No motor was ordered, and my furnace went out again in December. We paid $200 again for another service call, and this time the person who came out changed the filter, tightened a screw, and declared the issue resolved. He said no new motor was needed because supposedly a lose screw was the source of the problem. Funny enough, here it is a couple weeks later, temperatures have dropped into the single digits, and my furnace has gone out yet again. Whatsmore is that New Circle wants me to fork over even more money for them to come back out to fix the same problem that they should have repaired the previous 2x I had them come out. It is absurd that they would keep charging me when it has been less than a month since the last service call, and they clearly did not get the job done then. I feel like I have been ripped off, and I want to warn anyone who comes across this company to run far far away.

Edited on 5/7/18 to add:
In response to the owner’s reply below, I did not have a “3rd party” at my house. The man your employee met with owns the home. What’s more is that we did contact you directly regarding the issue of being charged repeatedly for the same incomplete service. Not only did you not offer a refund of any sort, your employee flat out refused to come out to finish the job if we didn’t fork over another $200. We foolishly paid yet again, and you guys still did not get the job done. We had to hire a completely new company to finally fix the furnace, and thankfully, they got the job done in one visit. I’d also like to add that someone from your company actually threatened to sue me for leaving a negative review on Facebook. I’m not sure what has changed with New Circle over the past year or so, but you guys went from being really reliable with great customer service to mistreating long term customers and shamelessly ripping them off.

Called them out for a leaking ejector pump. Shawn, the technician, was prompt and professional. He diagnosed the issue, answered my questions and explained how he would fix the leak. Although he did not have the part on his truck, he was quick to return from the supply house. The repair was made.
I have used this company for work at my personal residence and rental properties. I have recommended them to friends and family and I will continue to use them in the future.

Cost: $120/labor hour, $60 service call. Time to make repair 1.5 hours. Total cost appx $300

We had a fire in our circuit breaker box. New Circle guys showed up
prompted identified the problem and was able to make it so we did not need to leave the house. Then they quickly scheduled the pull out and install of the burned wires and breakers and box. very satisfied with the
knowledge and work they did here.

I had a great experience with Shawn this morning. He quickly figured out how to fix our light, got the right part, and took care of it! He is such a nice man, and was excellent to work with! I will definitely call you all again when we need help! Thank you, NCM Inc.!!😊

I was looking for someone to do repairs on a piece of rental property in Louisville. When they came right up front they let us know they were not sure what the problem was, but gave us some ideas what they thought might be the problem. They gave us estimation of cost and we decided to try them. They came and did the work. The cost was under estimation, but told us things they could not get done that should be done so we elected to have them come back and do the rest of the work next week. They told us everything they were doing and why. Shaw was our repair man and was great.

the furnace broke down again just within few weeks after they were there last time.(the first time cost me $870) This time, it took them 2 days and 5 hours each day to diagnose the problem and still couldn't tell me what went wrong. Never call me with the update or even an estimate. Always get the answer "I will give you a call back very soon" whenever I questioned about the part price or estimate. I have to be the one to call them. Didn't even get a call before they place in order for the part. Aren't you suppose to call your client with the price and estimate before you pursue any work or at least an update info without your client being the one keep calling? well..... still waiting for the call back as he promised many many times and .......... No, furnace is still not fixed!!
............................to be continued

update!
this company is really a joke. they never call back, never went back with the part that they bought and suppose to replace, and they never even send me the bill. I thought because they figured they couldn't fix the problem after 2 days and10 hours labor on one freaking furnace, they would just leave it as it is. then now almost 4 months later, they send me a bill of $1000 for the job they never finish and accused me "well, this shouldn't be the reason not paying your bill!"
They waited till months later to send out the bill and asked me to pay or they will send it to the collector because it overdue for so long then that will ruin my credit!! Nice way to blackmail your customer. He offered me a 10% discount but $900 for a job that they never finish & with that kind of customers service??!! WTX.... I had to hire someone else to finish the job which only took that guy 2 hours and cost me $300 to actually fix the furnace.
if you want to hire this company for anything, best luck to you!!

The techs of New Circle are excellent; well versed in their professions. We have called them to repair different issues in our newly acquired home ranging from plumbing to electrical to the heating and AC, and have been very pleased by their punctuality and ability to address and repair our problems.

The technician, Shawn, was prompt and efficient. We felt that the prices were reasonable. He finished our work quickly and we were pleased with his work. We will definitely use them again.

These guys are great. They show up on time, do professional work and waste no time. They are my my new 'go to' for electrical, HVAC and plumbing in my home. Shawn especially, knows his stuff. A first class organization - US Veteran led too. Bravo!