New Circle Mechanical

Their Dispatch is amazing. Jason is so helpful with determining the technicians who are right for each job. He works with all schedules to try and insure the appointment goes quickly, and smoothly. He keeps communication updated, as well as any issues or changes. Nothing happens until you're ready, comfortable with the job starting.
His availability to help with any issues is something that made us feel comfortable. He works with you to actually help.
Seeing that NCM's technicians seem to match that as well, it shows us we're in great hands.
Several great experiences with this company.
And if you want clean pipes, ask for Mike!

I contacted New Circle for an install of a disposal on my sink in the kitchen.
I never even thought that I would need electrical for it, but luckily, Mike had it figured out already!
After a phone call, Rob showed up, ran a circuit for my disposal, Mike then did the install of their provided disposal (the one I bought on Amazon was for commercial use, saved me 159 dollars)
And everything is just perfect.
These guys can fix anything in your home, Rob even tightened up my front door!
Call these guys for anything in your home you need repaired, they fix everything!

I hired a new Circle mechanical to come fix a two prong outlet and check out my electrical panel of which both are next to each other in my basement.
My 89 service call turned out to be a $745 padded bill.
The first electrician that showed up was only here 5 to 10 minutes before another electrician John arrived
I later found out the next day that John was the owner of the company
They went on a wild goose chase, even demanding to see my water heater looking for every single thing they could find wrong in my home
They had several different things going on all at the same time. At one point I had to finally tell them we were out of time they had to leave
They claimed that I had a 30 V showing on the ground wire in a kitchen outlet, and it was extremely dangerous. Since they have been here, I have had to reputable company’s, certified electricians here in Louisville look at the same issue and both have told me independently there is no issue there is no 30 V on the ground wire and the outlet is safe.
I question their abilities as electricians, but more importantly, John’s business practices. I did not give permission for two electricians to be here. I was not given a choice, but charged for both of their time.
I did not ask them to look through my entire house, nor did I ask them to look at my water heater. John used very unethical business practices to pad my bill and to bully me.
They had not even left my home before I called the office to complain and the
next day, when I called to tell them I hadn’t heard from anybody John returned my call immediately.
At this point he informed me he was the owner of the company. He began to yell at me, scream at me and would not allow me to even voice any of my concerns. He was rude, arrogant, and started to threaten me. I immediately hung up.
My word of warning is be very careful if you hire this company. My issues did not get fixed and I got duped and bullied into a $745 bill
There are much better electricians, who have better worth ethics than John and new Circle mechanical.

I had a great first-time experience using their services. My technician, Mike Zelch, was amazingly knowledgeable, fast, and friendly. I will definitely use them again!

I have used New Circle Mechanical for years. They are always prompt, polite and very knowledgeable. Their prices are very fair and everything works great afterwards. I definitely recommend them. They are the best in town.

These people are scam artists. Started replacing parts on my gas furnace when the tech couldn't diagnose the problem. Charged me over $2000 for parts, installation. The problem ended up being a blocked furnace exhaust which I found and cleared.

We have used New Circle Mechanical several times. Mike has come the last three times. He is great. Very professional, on time, and has identified and fixed the issue quickly! I highly recommend Mike and New Circle Mechanical!

I have used New Circle for several years (since I purchased my current home in 2017). I really appreciate how professional they are - I can get an appointment scheduled in the next day or so (always a reasonable amount of time) and they are always good about calling when they are 20 minutes out and arriving in the scheduled time window.

They have also provided great service and resolved whatever problem I was having (from replacing a hot water heater to unclogging a kitchen drain). They are reliable and the prices are reasonable. I don't hesitate to contact them if I need something fixed or replaced!

We have had New Circle Mechanical work on several projects for our home, the latest was installing our new wall oven, and always we have excellent, prompt, and professional service at a fair price. The staff are always cheerful and courteous, and we know they will be reliable when we set up an appointment.

Added in July 2019:
We recently had some challenges in electrical work at our older home, but Shawn did a great job locating the source of our problem and also did two other electrical projects we needed help with. He is always courteous and professional and explains what is needed . I would recommend him to anyone who needs an electrician!

Our electricians were Shawn and Griff and both were courteous and efficient. They arrived when they said they would, worked diligently until the project was complete and did a good job. Shawn explained everything that needed to be done and charged fairly for the work. Highly recommend.