New Circle Mechanical

My tech Shawn was super responsiveness and innovative. He went above and beyond expectations. I would recommend him to anyone looking for good quality work. I’ll be requesting him again in the future.

We have been unable to get anyone to come to our house and help get our gas fireplace to work. I went online this morning and as soon as I put my request in, I had a phone call confirming that I needed help. Then Griffin Kennedy called me to get our appointment set up. He called to let me know he was on the way and I met him at my house. He explained everything that he had to do and even gave me tips on how to care for the fireplace. He was awesome. I will definitely call NCM Inc again. Thanks Griffin! You are pretty awesome!

Responded quickly, made appointment, arrived on time, submitted estimate,
set work date and was on time for work date. Shawn was very knowledgeable and friendly. He performed his work well and we will have him return for additional work. Thank you Shawn.

Shawn was good. Knew what he was doing. Patient. I had to have a wire run from one outlet to the next that was not functional. Good results. Highly recommend. Plan to use them for a more challenging high end cooking range.

I contacted New Circle on 10/30/18 to help me determine if my microwave problems (kept shorting out) were due to a broader electrical issue. They tightened the breaker and said it may need further investigation if the microwave problem persisted. I paid $231.60 for this advice.

I contacted New Circle again on 3/14/19 as the microwave problems continued. This time they noted several electrical panel issues and recommended a $2,500 new system. I paid $220 for this advice.

At this point, New Circle had not addressed my primary concern: is my electrical system causing my microwave to malfunction? However, they had collected $451.60.

I then contacted another electrician that quickly realized that the electrical system was providing enough amps for the microwave and that it must be an issue with the microwave.

GE has confirmed this microwave had been recently redesigned due to a bad door sensor. They are replacing the microwave.

I explained the situation to New Circle and requested a refund of at least one of the two charges. I did not originally ask them if I needed a new electrical system. I asked them if the electrical system was causing the microwave to short out. They misdiagnosed the problem, tried to up-sell me a $2,500 system and is now arguing that lightning or a power surge caused the issues with my breakers and microwave. They charged me $451.60 for this level of service.

Installed outdoor electrical service. Sean was our technician. He was extremely knowledgeable and polite. All aspects of this service were explained thoroughly and completely. Highly recommend this company!

I had Josh as my technician and he was very thorough. He fixed my air conditioning quickly and did preventative maintenance on my furnace. They were here to fix my problem the day I called. I will call them again.

Big John is by far the most knowledgeable tradesman you will ever have in your home. He has been working on our home for years. We were in a position where our home had suffered an electrical surge and was being covered by our insurance. Well a crooked adjuster was trying to deny our claim until Big John got the whole situation straightened out. I would highly recommend!

We have used them several times as our 20 year old home HVAC system starts to need repairs (usually, of course, when the temp is either 90+ or zero). They've always been on time and always fixed the problem the same day. They DO give us a range of options including more expensive replacements and less expensive repairs, always explain the pros and cons, and never push us to pay for something we don't need. Prices seem reasonable to me, in line with any kid of on-call repair service.

These guys were great. Very knowledgeable about complete systems (mechanical, electrical, and plumbing) and were great to be around. They fixed our furnace which two other contractors failed to do. We should have called ncm first. :)