Donnie Rowe Heating & Air Conditioning LLC

My wife and I are so happy we found Donnie Rowe. We have had multiple technicians out from various HVAC businesses in the area and they all seemed like we were dealing with desperate used car salesmen. Not Donnie! From the moment he walked in our house I knew we had found the right person. Donnie took the time to listen to us and answer our many questions, and discuss options without being pushy or making us feel like we were being pressured into a situation. His team were out to install the new system within two days of original call. He was also very quick to come back out late evening after hours and fix a faulty breaker that was mixing signals to our Nest Thermostat (no fault of donnie or his team) Very pleased and impressed with Donnie and crew. We highly recommend!

Thanks Donnie!

Alan & Meghan

Had heat pump installed last year, out with the old in with new prompt professional service good gear right price works great.
Yesterday system wasn't keeping up, temp got to 81 (outside air 95+) This morning at 10:30am I called Donnie. By 11:30 (!) a technician had arrived, completed troubleshooting and resolving my issue which involved a drain switch causing the outside unit to run intermittently, and departed.
Professional, prompt, and no price gouging. A++++

Donnie and his crew were at my house for a full week to completely rework all the ducts and registers and to replace my very old A/C and furnace with a 2 stage heat pump and 2 stage gas furnace. They were extremely professional and responsive to my questions and actively sought to ensure our needs were met. Even coming back a couple times after the fact to tweak the system and make some changes after it was in use.

I don't think I'd call anyone else for HVAC in Lexington. Honest, thorough and detail oriented.

Everything about my Donnie Rowe Heating and Air experience was positive. My installer, Greg, was punctual, professional, took time to answer all my questions, and was meticulous about keeping my home clean during the installation process (even on a rainy day). The quality of the work was very high and I will absolutely use their services again if I ever need them in the future.

Donnie put in a new unit in our home when we bought it 3 years ago. He gave us a great price and it was the same as what he quoted us (no hidden fees). He was very professional and did a great job. Now fast forward 3 years and he has come back a few times to make adjustments for me and he has been great. If you do be business with Donnie he will respect your time, money, and business.

Exceptional service! My wife and I purchased a 100 year old house and the AC went out almost immediately. We put up with it for as long as we could but couldn't take it anymore. We got a few quotes from a few other companies but decided on Donnie Rowe. We had a new AC system put in today and Donnie Rowe and his crew was excellent. Very polite and quick and efficient. I was pre-approved for financing but he was able to increase my credit limit AND get me much better terms while at the same time offering a better price than the competitors for the same type of AC system. I highly recommend them!

Donnie was honest, even willing to sacrifice a sale in order to give the best advice to his customer. Kinda rare, don't you think? So if you want an experienced, fair-priced HVAC guy who will get the job done right, I'd recommend Donnie 100%.

I just used him today. Technician showed up on time, was friendly and efficient. Got the problem solved.

We previously used Donnie Rowe and his team for an HVAC repair and were very happy with their response and service. We finally decided to replace our two 30+ year old HVAC units and got several quotes from different companies. Donnie quoted multiple options to fit our needs and budget. His team showed up on time and finished a two day job in one day! We're very happy with Donnie Rowe and will continue to use them as our HVAC provider.

I've spent a number of years renting somewhat cheap places, and when we bought our home 2 years ago we knew the AC system was on its last leg. So it's safe to say that I've dealt with a number of HVAC companies over the years. Donnie Rowe is far and away the best I've ever dealt with.

When our old unit finally gave up the ghost, it was a Wednesday evening after hours. We found Mr. Rowe's company through the carrier website, because I knew that I wanted a higher end system that would last. I emailed Mr. Rowe through his website after business hours, not expecting to hear back until the following morning. Within an hour I had an email and a scheduled appointment for first thing Thursday morning.

When Mr. Rowe arrived, he was the epitome of professionalism. He advised me on carrier's product line, and gave me what I felt was an extremely honest opinion of my options. I was looking to convert from an electric heat pump to a gas furnace unit, and Mr. Rowe said that would be no problem at all. He even walked me through financing options and explained every thing that would have to change and be updated as part of the replacement process.

The replacement was scheduled for the following Tuesday, as that was the first available date. Mr. Rowe's crew arrived on time and were efficient and professional in their work. They were friendly and didn't make me feel like I was in their way when I asked questions or wandered out to check out the progress. When they came inside the house to change out the thermostat unit, they even took their shoes off, which was wholly unnecessary but a very considerate thing to do.

While I can't say I was happy to have to spend the money on a new system, I can say that I was thoroughly pleased with the experience all the way around, and I would not hesitate for a second to recommend Mr. Rowe to anyone who asks.

Donnie sent Gil to my house within a couple of hours from calling as a new customer. HVAC repaired and back to cooling house within 30 minutes! Excellent price and wonderfully knowledgeable of system that is not a carrier system they normally work with. We will continue to be customers of Donnie Rowe HVAC!